Business Strategy and Outlook
| Sean Dunlop |While the coronavirus has turned the restaurant industry upside down over the past two years, we're encouraged by the ability of the largest operators, including Yum, to accelerate critical investments in e-commerce platforms, delivery integration, and technological solutions that meet the demands of the modern restaurant consumer. Recent acquisitions demonstrate the emphasis the firm has placed on digital enhancements, with some $22 billion in 2021 sales occurring through the digital channel (just shy of 40% of systemwide sales), which we foresee remaining integral to its strategic agenda.