Business Strategy and Outlook
| Dan Romanoff |Nice provides software solutions that serve the customer engagement market, primarily, as well as the financial crime and compliance, or FC&C, market. Within customer engagement, Nice’s cloud-based CXOne platform delivers solutions focused on contact center software and workforce engagement management. We expect CXOne to become increasingly critical for enabling omnichannel interactions amid a secular acceleration of digital-first customer engagement. In turn, we expect narrow-moat Nice’s market-leading offerings to benefit and support healthy long-term growth.