Morningstar

Five9 Inc FIVN

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Stock XNAS Rating as of
$20.83 −0.52 (2.44%)
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As of Delayed Price Pre-Open: $20.82 0.00

Company Report

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Artificial Intelligence May Threaten Contact Center Software Growth Over the Long Term

Dan Romanoff, Jivyaa Vaidya

Five9 is a leading provider of cloud contact center as a service, or CCaaS, software that supports channel-agnostic customer engagement across all digital channels (email, SMS, voice, social media, and others) to improve customer service workflows. While we think the tailwinds from the industry transition to cloud and movement upmarket provide growth opportunities, uneven returns and intense competition underpin our no-moat rating for Five9.

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Price vs Fair Value

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FIVN is trading at a 513% premium.
Price
$20.83
Fair Value
$75.00
Uncertainty
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1-Star Price
$92.00
5-Star Price
$24.00
Economic Moat
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Capital Allocation
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Bulls Say, Bears Say

Bulls

As with CCaaS peers, Five9 is well placed to benefit from the substantial contact center cloud transition opportunity, with less than half of global contact center agents having moved to the cloud as of 2025.

Bears

Five9 faces intensifying competition from on-premises providers, other cloud-native CCaaS solutions, and larger companies with sizable cloud-based communications installed bases, including Amazon, Zoom, and Salesforce.

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News

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Trading Information

Previous Close Price
$21.35
Day Range
$20.10–21.16
52-Week Range
$13.29–29.71
Bid/Ask
$21.00 / $21.45
Shares Outstanding
76.56M
Market Cap
$1.59B
Volume/Avg
1,088 / 3M

Key Statistics

Price/Earnings (Normalized)
6.99
Price/Sales
1.61
Dividend Yield (Trailing)
0.00%
Dividend Yield (Forward)
0.00%
Total Yield
3.14%

Company Profile

Five9 offers cloud-native contact center software enabling digital customer service, sales, and marketing engagement. The company's Intelligent CX platform combines core telephony functionality, omnichannel engagement, and modules into a cloud contact-center-as-a-service, or CCaaS, platform. Five9's modules include digital self-service, agent assist technology, workflow automation, and optimization solutions, as well as artificial intelligence-driven automation solutions that optimize customer service efficiency and manage interaction quality and agent performance.
Sector
Technology
Industry
Software - Infrastructure
Stock Style Box
Small Value
Total Number of Employees
2,910
Website
https://www.five9.com

Competitors

Valuation

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Metric
FIVN
ZM
RNG
Price/Earnings (Normalized)
 6.9916.038.58
Price/Book Value
 2.002.85—
Price/Sales
 1.615.971.39
Price/Cash Flow
 5.0212.884.49
Price/Earnings
FIVN
ZM
RNG

Financial Strength

Metric
FIVN
ZM
RNG
Quick Ratio
 3.894.030.75
Current Ratio
 4.514.221.15
Interest Coverage
 4.03—2.61
Quick Ratio
FIVN
ZM
RNG

Profitability

Metric
FIVN
ZM
RNG
Return on Assets (Normalized)
 13.01%15.97%26.69%
Return on Equity (Normalized)
 31.79%19.57%—
Return on Invested Capital (Normalized)
 13.96%19.45%60.90%
Return on Assets
FIVN
ZM
RNG

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