- Between greater smartphone penetration in emerging markets and repeat sales to current customers, Apple has plenty of opportunity to reap the rewards of its iPhone business.
- Apple's iPhone and iOS operating system have consistently been rated at the head of the pack in terms of customer loyalty, engagement, and security. This bodes well for long-term customer retention.
- We think Apple is still innovating with the introductions of Apple Pay, Apple Watch, Apple TV, and AirPods. Each of these could drive incremental revenue and, more crucially, help to retain iPhone users over time.
- Apple's decision to maintain a premium pricing strategy may help fend off gross margin compression but could limit unit sales growth, as devices may be unaffordable for many customers.
- If Apple were to ever launch a buggy software update or subpar service, it could diminish the company's reputation for building products that "just work."
- Apple is believed to be behind companies like Google and Amazon in artificial intelligence development (notably Siri voice recognition). This could be problematic as tech companies look to integrate AI in order to deliver premium services to customers.
Morningstar Analyst Abhinav Davuluri Says
Apple’s AAPL competitive advantage stems from the ability to package hardware, software, services, and third-party applications into sleek, intuitive, and appealing devices. This expertise enables the company to capture a premium on its hardware, unlike most of its peers. Despite Apple’s admirable reputation, loyal customer base, and unique products, the consumer hardware space can be unforgiving to companies unable to consistently satiate customers’ appetite for more features. Given the short product cycles of Apple’s offerings and the army of companies targeting its dominance, we do not believe Apple has a wide economic moat.
Switching costs and intangible assets support Apple’s narrow moat. The company enjoys stellar returns on its devices by offering a unique user experience with its iOS ecosystem. Contrary to its peers in PCs and smartphones that rely on open operating systems--Windows and Android, respectively--Apple’s walled garden approach for its popular iOS allows it to charge a premium for relatively commodified hardware not too different from that sold by Samsung, Dell, HP, and others. Customer switching costs are elevated for Apple users because a non-Apple iOS experience does not exist, unlike computing platforms for the Windows or Android ecosystems that boast PCs and smartphones from a multitude of companies.
We view the iPhone as a revolutionary product that created the smartphone ecosystem and transitioned computing habits away from the PC. The robust app store helped foster iPhone adoption and expand Apple’s user base, with applications for productivity, social media, gaming, music, and so on. We foresee Apple’s ongoing business coming from existing customers versus new smartphone adopters. With hardware becoming increasingly commodified and replacement cycles potentially elongating in the long term, we expect Apple to focus on newer software and services to augment the user experience and retain customers. Its additional products and services (like Apple Watch, iCloud, Apple TV+, AirPods, and Apple Pay) act as both supplemental revenue opportunities and, more important, critical enhancements to the iOS ecosystem that support Apple’s crown jewel: the iPhone.