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Service Complaints Aside, Investors See Value at Vanguard

Morningstar's Russ Kinnel thinks massive inflows may be triggering the apparent increase in customer complaints.

Christine Benz: Hi, I'm Christine Benz for Morningstar.com. As assets at Vanguard have grown, Morningstar analysts have been hearing some complaints about customer service at the firm. Joining me to share some perspective on this topic is Russ Kinnel. He is director of manager research for Morningstar.

Russ, thank you so much for being here.