Amazon One Medical Launches Health AI Assistant
By Elias Schisgall
Amazon's primary healthcare service, Amazon One Medical, launched an artificial-intelligence assistant to provide users with personalized health guidance.
Health AI, an agentic assistant in the One Medical app, will be able to give health advice based on patients' medical records, explain lab results, manage medications, and book appointments, Amazon said Wednesday.
Amazon said the new assistant is not intended to be a substitute for healthcare providers. The assistant "recognizes when symptoms, situations, or specific queries require or benefit from human clinical judgment" and will connect users with One Medical providers when appropriate, the company said.
"Even as AI capabilities expand, the patient-clinician relationship-built over time and rooted in shared humanity-remains crucially important and irreplaceable," One Medical Chief Medical Officer Andrew Diamond said.
"Our Health AI enhances this relationship by helping members understand their health information and manage their routine health tasks, coaching them to stick to their health program, and quickly connecting them to their trusted providers when they need the care and expertise of a human clinician," Diamond added.
The company said the assistant will protect private health information with Health Insurance Portability and Accountability Act-compliant privacy and safety practices. It said conversations with the assistant are not automatically added to medical records, and that Amazon doesn't sell its members' personal data.
A beta version of the assistant was available to certain users since early last year.
Write to Elias Schisgall at elias.schisgall@wsj.com
(END) Dow Jones Newswires
January 21, 2026 11:06 ET (16:06 GMT)
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