Regions Bank Ranked No. 1 by JD Power in Small Business Banking Satisfaction
Regions Bank Ranked No. 1 by JD Power in Small Business Banking Satisfaction
Regions outpaces regional and national banking peers, earning high marks for trust, relationships and digital banking experience in this nationwide study.
Regions Bank on Thursday announced the company is ranked No. 1 in Overall Satisfaction in the JD Power 2026 U.S. Small Business Banking Satisfaction StudySM. The top ranking reinforces Regions’ commitment to helping small-business owners succeed through trusted relationships, personalized service and convenient banking tools and solutions.
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Regions Bank ranked No. 1 in Overall Satisfaction in the JD Power 2026 U.S. Small Business Banking Satisfaction Study.
Regions scored above the industry average across nearly every dimension measured in the study. The results point to a banking experience built around accessibility, consistency and advice that helps small-business owners confidently make decisions. The bank showed particular strength in categories including:
- Level of Trust
- People, including business bankers, representatives, and call center agents
- Allowing customers to bank how and when they want.
Leadership Perspective: How Regions Bank Serves Small-Business Owners
“Earning the top ranking in small-business banking satisfaction is especially meaningful because it comes directly from our customers,” said John Jordan, Head of Consumer Banking for Regions Bank. “It is an honor to serve as the hometown bank for more than 300,000 small businesses that are the economic heartbeat of our communities. From family-owned businesses to health care providers, manufacturers, nonprofits and others, small businesses serve a vital role in driving growth and creating jobs throughout the communities we serve.”
“At Regions, we believe great banking starts with understanding the customer,” said Nikki Stephenson, Head of Commercial Banking for Regions Bank. “Whether an owner is managing growth, investing in new opportunities or navigating uncertainty, our bankers work alongside them to provide insights, solutions and long-term guidance. That's how strong relationships are built, and it's why this recognition is especially meaningful.”
Ready When You Are: Regions Bank Combines In-Person, Digital Services:
Regions serves businesses of all sizes across fast-growing markets in the Southeast, Midwest and Texas, providing tailored financial solutions, cash management services, lending services and digital banking tools. Whether working with a relationship manager on growth plans, optimizing cash flow through treasury management services, exploring financing options, or utilizing tools like Regions Greenprint for Business, clients have access to resources designed to help them make informed financial decisions and achieve their goals.
In addition, Regions Bank continues to invest in digital banking capabilities designed to give business owners greater flexibility and control.
Understanding the JD Power Study
The JD Power 2026 U.S. Small Business Banking Satisfaction Study is a syndicated benchmarking study profiling the experiences of small-business customers of banks with at least $60 billion in domestic deposits and 200 branches nationally.
Respondents include business owners or financial decision-makers of companies with $50,000 to $20 million in annual sales. Survey collection took place between May and August of 2026. The study includes responses from 6,974 owners or financial decision-makers at small businesses that use business banking services.
For more information about Regions and its services for small businesses, visit www.regions.com/smallbusiness.
About Regions Financial Corporation
Regions Financial Corporation (NYSE:RF), with $163 billion in assets, is a member of the S&P 500 Index and is one of the nation’s largest full-service providers of consumer and commercial banking, wealth management, and mortgage products and services. Regions serves customers across the South, Midwest and Texas, and through its subsidiary, Regions Bank, operates more than 1,200 banking offices and more than 1,750 ATMs. Regions Bank is an Equal Housing Lender and Member FDIC. Additional information about Regions and its full line of products and services can be found at www.regions.com.
Media Contacts:
Jeremy D. King and Jennifer Elmore
Regions Bank
Regions News Online: regions.doingmoretoday.com
Regions Media Line: (205) 264-4551
View source version on businesswire.com: https://www.businesswire.com/news/home/20261105732602/en/
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