ISG Recognizes TP as a Global Leader in AI-Powered Customer Experience Delivery on Amazon Connect

ISG Recognizes TP as a Global Leader in AI-Powered Customer Experience Delivery on Amazon Connect

Designation validates TP's growing strength in CCaaS, AI-enabled customer experience, and Amazon Connect transformation

TP, a global leader in digital business services, today announced it has been named a Leader in the global 2026 ISG Provider Lens® Amazon Connect Ecosystem study for its ability to implement Amazon Connect to deliver measurable enterprise value through AI automation, intelligent analytics and industry specific accelerators.

TP was named a Leader for incorporating Amazon Connect with AWS AI, generative AI, Amazon Lex, Contact Lens and advanced analytics to deliver intelligent, enterprise-ready customer experiences. TP’s capabilities span conversational self-service, agent assistance, workforce optimization and journey analytics, supported by responsible AI governance and AWS-native security to improve resolution, efficiency, personalization and speed to value.

ISG evaluated 28 providers on their ability to deliver measurable enterprise value through AI-driven automation, intelligent analytics, and industry-specific accelerators.

“This recognition is a testament to the teams bringing together TP’s technology, AI and customer experience capabilities to help clients modernize at scale,” said Siva Pothi, Chief Operating Officer, TP Global Technology Services and Chief Information Officer of TP across North America. “Our approach goes beyond implementing a cloud contact center platform. We combine Amazon Connect with AI, automation, analytics and TP’s deep operational expertise to help clients create more intelligent customer journeys, empower their people and deliver measurable business outcomes.”

TP helps organizations accelerate contact center modernization by combining cloud-based customer experience platforms with AI, automation, analytics and deep operational expertise. With Amazon Connect as a foundation, TP supports clients across the customer experience lifecycle, from conversational self-service and agent assistance to intelligent analytics, automation and continuous optimization.

The recognition further reinforces TP’s position as a technology and customer experience partner for organizations seeking to modernize their contact centers and apply next-generation AI capabilities at enterprise scale.

ABOUT TP GROUP

TP is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including high-value digital transformation services, collections and operations consulting. It also offers a range of specialized services such as interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group’s local presence allows it to be a force of good in supporting communities, clients, and the environment.

For more information: tp.com.

FINANCIAL ANALYSTS AND INVESTORS PRESS RELATIONS
Simon Zaks
TP Group
Tel: +33 6 72 98 32 37
investor@teleperformance.com

PRESS RELATIONS
Europe
Karine Allouis – Laurent Poinsot IMAGE7
Tel: +33 1 53 70 74 70
tp@image7.fr

PRESS RELATIONS
Americas and Asia-Pacific
Nicole Miller
TP Group
Tel: +1 629-899-0675
tppublicaffairs@teleperformance.com

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