ServiceMac Executive Rachael Macaulay Named a 2026 HousingWire Insider Award Winner

ServiceMac Executive Rachael Macaulay Named a 2026 HousingWire Insider Award Winner

Macaulay led critical operational initiatives that positioned ServiceMac for growth and innovation

ServiceMac, a mortgage subservicer and a member of the First American family of companies, today announced that Rachael Macaulay, senior vice president of shared services, was named among the winners of the 2026 HousingWire Insiders awards. Chosen by HousingWire’s selection committee, Insiders award winners are real estate professionals who are crucial to the success of their organizations and the visionaries driving their organizations to new heights.

“Rachael has been making our organization stronger since the moment she joined,” said Bob Caruso, CEO, ServiceMac. “She consistently raises the bar for what's possible, and this recognition from HousingWire is a well-deserved reflection of the leadership and dedication she brings to ServiceMac, our clients and the borrowers we serve every day."

Macaulay has been a driving force behind several of the company's most significant operational initiatives. She has played a key role in advancing ServiceMac's partnership with Valon, helping guide organizational readiness during a major technology transformation. She also championed the creation of a company-wide training organization to better support employees as the business continues to grow, while setting the tone for collaboration, problem-solving and thoughtful leadership that keeps people at the center of every decision.

Her leadership reflects ServiceMac's values through collaboration, innovation, accountability, and service. She has earned the trust of employees, executives, clients, and industry partners alike, cultivating strong relationships and delivering meaningful results. During a period of significant organizational growth and transformation, Macaulay is the leader our teams seek out to solve client challenges, strengthen partnerships, and move critical initiatives forward.

"The HousingWire Insiders award recognizes the operational leaders whose expertise and execution help their organizations thrive," said Sarah Wheeler, editor-in-chief at HousingWire. "For more than a decade, we've celebrated the professionals who solve complex challenges, lead critical initiatives and make a lasting impact behind the scenes. Their work is essential not only to their companies, but to the continued advancement of the housing industry."

About ServiceMac, LLC

ServiceMac, LLC, a member of the First American family of companies, is focused on providing superior technology, products and services for the mortgage industry backed by highly customized service and support. The innovative mortgage subservicing company offers lenders, investors and other mortgage servicers customized solutions that span the mortgage continuum and enhance security, customer satisfaction and profitability. More information can be found at www.myservicemac.com.

About First American

First American Financial Corporation (NYSE: FAF) is a premier provider of title, settlement, and risk solutions for real estate transactions. With its combination of financial strength and stability built over more than 135 years, innovative proprietary technologies, and unmatched data assets, the company is leading the digital transformation of its industry. First American also provides data products to the title industry and other third parties; valuation products and services; mortgage subservicing; home warranty products; banking, trust and wealth management services; and other related products and services. With total revenue of $7.5 billion in 2025, the company offers its products and services directly and through its agents throughout the United States and abroad. In 2026, First American was named one of the 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine for the eleventh consecutive year. More information about the company can be found at www.firstam.com.

Media Contact:
Marcus Ginnaty
ServiceMac
(714) 250-3298

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