Chase working to resolve issue with accidental double payments made through Zelle

By Steve Gelsi

A spokesperson for JPMorgan Chase & Co. on Friday has confirmed statements on social media that some customers are seeing duplicate transactions and fees on their checking accounts.

"We're sorry," the spokesperson said in an email to MarketWatch. "We're working to resolve the issue and will automatically reverse any duplicates and adjust any related fees."

JPMorgan Chase (JPM) customers on Twitter and other social-media outlets said payments made through Zelle were showing up twice.

"PSA!!!," said Twitter user @haunteraIIA. "Anyone waking up to duplicate zelle charges from chase, my call just went through and was told the duplicate charge should be credited within 24hours. they're having issues with this today. i was on hold for an hour, so just in case anyone else wakes up freaked out lol."

Zelle is jointly owned by six banks: JPMorgan, Truist Financial Corp. (TFC), Capital One (COF), U.S. Bancorp (USB), PNC Financial Services Group Inc. (PNC) and Wells Fargo & Co. (WFC).

A spokesperson from Chase clarified that the problems are confined to its customers.

Also Read: Banks explore reimbursing customers who send money to scam Zelle accounts

Weston Blasi contributed to this report.

-Steve Gelsi

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06-02-23 1138ET

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