Morningstar

Meta Gets EU Antitrust Order to Open WhatsApp to Rival AI Chatbots

Provided by Dow Jones

By Edith Hancock 




  The European Union told Meta Platforms to reverse a policy that effectively bans rival artificial intelligence chatbots from using a tool to communicate with users on WhatsApp as officials continue to probe the company's messaging service. 



  The order marks the latest step from the European Commission--the EU's executive arm--in its competition probe into Meta's AI practices after the company updated its WhatsApp business terms last year. 



  The commission can impose so-called interim measures--essentially an injunction--on companies while investigations are progressing to prevent what officials see as further harm to a particular market. 



  Meta first offered to let competing AI assistants use its WhatsApp business software for a fee in March this year in a bid to appease the commission, and then offered access free of charge for one month in May. The commission said that the fee offer is equivalent to the previous access ban. 



  "In rapidly evolving markets, competition can be lost long before a final decision is adopted. This is why these interim measures will remain in place for the duration of the investigation, in order to prevent harm that would be almost impossible to repair," Teresa Ribera, the EU's competition chief, said on Tuesday. 





  Write to Edith Hancock at edith.hancock@wsj.com 





  (END) Dow Jones Newswires



  June 09, 2026 11:44 ET (15:44 GMT)


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