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CVS Sees Improvements for Covid Test-Result Wait Times — WSJ

By Sharon Terlep 

This article is being republished as part of our daily reproduction of articles that also appeared in the U.S. print edition of The Wall Street Journal (August 6, 2020).

CVS Health Corp. said delays getting Covid-19 test results to customers are abating after backlogs led to extended wait times that threatened to hamper efforts to contain the coronavirus pandemic.

The drugstore giant, the biggest retail chain conducting Covid-19 tests in the U.S., said it temporarily reduced the amount of new tests it administered while adding additional labs to process backlogged results.

CEO Larry Merlo said in an interview on Wednesday that wait times have vastly improved, though one of four labs CVS contracts with to process results is still experiencing significant delays. He declined to name the lab and said that, within a week or so, all results for tests administered by CVS should be available in three to four days.

For much of July, people getting Covid-19 tests at CVS faced weekslong wait times for results that were supposed to be available within days. Some customers have said they continue to wait weeks for their results. CVS has said delays at laboratories CVS contracts with to process results caused the slowdown.

Prolonged wait times for test results can complicate efforts to find and isolate people with whom an infected individual had contact.

"We want to make sure any ramp up doesn't undo the progress we've made in the turnaround times," Mr. Merlo said.

He said the company increased testing under guidance from state health officials.

The company is working to ramp up testing as the nation's diagnostic capacity remains well short of what health experts recommend to contain the virus. Mr. Merlo said CVS is administering roughly 40,000 tests a day, or 1.2 million a month, among roughly 17 million tests that are administered monthly in the U.S.

As it works to further build up Covid testing, CVS is readying for higher-than-normal demand for flu vaccines this season. Vaccinating against the flu will have heightened importance, Mr. Merlo said, because flu and Covid share similar symptoms.

CVS on Wednesday also disclosed financial results for the latest quarter, saying that profits in its insurance business were bolstered as Americans held off on elective procedures and regular health care amid the pandemic.

Shares fell 0.9% in trading Wednesday.

CVS, which owns insurance giant Aetna, joins other insurers realizing savings from skipped elective procedures and reduced visits to clinics and emergency rooms. Those savings have well eclipsed insurers' payouts for coronavirus care.

At the same time, CVS's store sales fell 4.5% and the number of prescriptions filled in the quarter fell 1.1%, as shelter-in-place orders kept people home.

The company said customers are returning to more normal health-care routines now and that it expects more people will use their insurance for health care in the second half of the year.

The pharmacy chain said it now expects earnings of $5.59 to $5.72 a share, or $7.14 to $7.27 a share on an adjusted basis. It previously expected earnings of $5.47 to $5.60 a share, or $7.04 to $7.17 a share on an adjusted basis.

CVS posted second-quarter profit of $2.98 billion, or $2.26 a share, compared with $1.94 billion, or $1.49 a share, in the same period last year. Adjusted earnings were $2.64 a share, ahead of the $1.91 a share analysts polled by FactSet had expected.

The Woonsocket, R.I.-based company reported sales of $65.34 billion.

Sales in the company's health-care-benefits segment, which includes Aetna, rose 6.1% to $18.47 billion. It reported a medical-loss ratio, or the share of premiums the insurer pays out in claims, of 70.3%.

Sales in the company's segment that fulfills medication prescriptions and sells general products rose 1% to $21.66 billion. Pharmacy-services segment sales rose slightly to $34.89 billion, partially offset by lower provider visits during the quarter.

--Dave Sebastian contributed to this article.

Write to Sharon Terlep at


(END) Dow Jones Newswires

August 06, 2020 02:47 ET (06:47 GMT)

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