At Vanguard, Heavy Investments to Boost Customer Service
Tim Buckley says the firm is working to monitor client behavior in real-time and address the pain points.
Note: This video is the fifth of a six-part interview between Morningstar director of personal finance Christine Benz and Vanguard president and CEO Tim Buckley.
Christine Benz: I want to talk about customer service. I'm a customer. My service has been fine. I've heard from some of our Morningstar.com users, and I'm sure you've heard this out in the popular press, that there have been some concerns about client service. What do you make of that issues, and what's Vanguard doing to address it?