XNYS:VG Vonage Holdings Corp Quarterly Report 10-Q Filing - 6/30/2012

Effective Date 6/30/2012

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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549 
Form 10-Q
 
x
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the Quarterly Period Ended June 30, 2012
or
o
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the Transition Period From __________  to __________                    
Commission File Number 001-32887 
VONAGE HOLDINGS CORP.
(Exact name of registrant as specified in its charter)
 
Delaware
 
11-3547680
(State or other jurisdiction of
incorporation or organization)
 
(IRS Employer
Identification No.)
 
 
23 Main Street,
Holmdel, NJ
 
07733
(Address of principal executive offices)
 
(Zip Code)
Registrant’s telephone number, including area code: (732) 528-2600
(Former name, former address and former fiscal year, if changed since last report): Not Applicable
 
Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  x  No  o
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).    Yes  x    No  o
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer or a smaller reporting company. See the definitions of “large accelerated filer”, “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. Check one:
 
Large accelerated filer
o
  
Accelerated filer
x
 
 
 
 
 
Non-accelerated filer
o  (Do not check if a smaller reporting company)
  
Smaller reporting company
o

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes  o  No  x
Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of the latest practicable date.
 
Class
Outstanding at July 31, 2012
Common Stock, par value $0.001
226,601,868

shares



VONAGE HOLDINGS CORP.
INDEX
 
 
 
 
 
 
 
Page
Item 1.
 
 
 
 
 
 
 
 
 
 
Item 2.
 
 
 
Item 3.
 
 
 
Item 4
 
 
 
 
 
 
Item 1.
 
 
 
Item 1A.
 
 
 
Item 2.
 
 
 
Item 3.
 
 
 
Item 4.
 
 
 
Item 5.
 
 
 
Item 6.
 
 
 
 

Financial Information Presentation
For the financial information discussed in this Quarterly Report on Form 10-Q, other than per share and per line amounts, dollar amounts are presented in thousands, except where noted.

2


Part I – Financial Information
 
Item 1.
Financial Statements
VONAGE HOLDINGS CORP.
CONSOLIDATED BALANCE SHEETS
(In thousands, except par value)
 
 
June 30,
2012
 
December 31,
2011
Assets
(unaudited)
 
 
Assets
 
 
 
Current assets:
 
 
 
Cash and cash equivalents
$
72,382

 
$
58,863

Accounts receivable, net of allowance of $1,507 and $591, respectively
19,320

 
17,862

Inventory, net of allowance of $161 and $269, respectively
9,747

 
6,715

Deferred customer acquisition costs, current
4,906

 
4,964

Deferred tax assets, current
19,546

 
19,546

Prepaid expenses and other current assets
20,906

 
16,820

Total current assets
146,807

 
124,770

Property and equipment, net
60,683

 
67,978

Software, net
17,907

 
45,661

Deferred customer acquisition costs, non-current
527

 
721

Debt related costs, net
1,318

 
2,007

Restricted cash
5,932

 
6,929

Intangible assets, net
7,868

 
9,056

Deferred tax assets, non-current
302,906

 
306,055

Other assets
3,690

 
3,038

Total assets
$
547,638

 
$
566,215

Liabilities and Stockholders’ Equity
 
 
 
Liabilities
 
 
 
Current liabilities:
 
 
 
Accounts payable
$
58,107

 
$
66,214

Accrued expenses
59,802

 
69,526

Deferred revenue, current portion
36,892

 
38,778

Current maturities of capital lease obligations
2,282

 
2,104

Current portion of notes payables
28,333

 
28,333

Total current liabilities
185,416

 
204,955

Notes payable, net of current portion
28,333

 
42,500

Deferred revenue, net of current portion
933

 
1,203

Capital lease obligations, net of current maturities
14,377

 
15,561

Other liabilities, net of current portion in accrued expenses
2,480

 
2,429

Total liabilities
231,539

 
266,648

Commitments and Contingencies



Stockholders’ Equity
 
 
 
Common stock, par value $0.001 per share; 596,950 shares authorized at June 30, 2012
and December 31, 2011; 229,092 and 227,858 shares issued at June 30, 2012 and
December 31, 2011, respectively; 226,542 and 225,586 shares outstanding at June
30, 2012 and December 31,2011, respectively
229

 
228

Additional paid-in capital
1,081,173

 
1,074,488

Accumulated deficit
(752,276
)
 
(762,857
)
Treasury stock, at cost, 2,550 shares at June 30, 2012 and 2,272 shares at December 31,
2011
(15,119
)
 
(14,529
)
Accumulated other comprehensive income
2,092

 
2,237

Total stockholders’ equity
316,099

 
299,567

Total liabilities and stockholders’ equity
$
547,638

 
$
566,215


The accompanying notes are an integral part of the consolidated financial statements.

3


VONAGE HOLDINGS CORP.
CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except per share amounts)
(Unaudited)
 
 
Three Months Ended
 
Six Months Ended
 
June 30,
 
June 30,
 
2012
 
2011
 
2012
 
2011
 
 
 
 
 
 
 
 
Revenues
$
211,916

 
$
218,285

 
$
427,819

 
$
438,126

 
 
 
 
 
 
 
 
Operating Expenses:
 
 
 
 
 
 
 
Direct cost of telephony services (excluding depreciation and amortization of $3,929, $3,867, $7,859, and $7,991, respectively)
58,195

 
57,883

 
119,818

 
118,072

Direct cost of goods sold
9,275

 
9,865

 
19,121

 
20,920

Selling, general and administrative
58,396

 
58,481

 
120,231

 
116,724

Marketing
54,956

 
52,211

 
108,378

 
101,615

Depreciation and amortization
8,518

 
8,664

 
17,162

 
19,730

Loss from abandonment of software assets
25,262

 

 
25,262

 

 
214,602

 
187,104

 
409,972

 
377,061

(Loss) income from operations
(2,686
)
 
31,181

 
17,847

 
61,065

Other Income (Expense):
 
 
 
 
 
 
 
Interest income
30

 
37

 
50

 
79

Interest expense
(1,566
)
 
(5,588
)
 
(3,317
)
 
(12,190
)
Change in fair value of stock warrant

 

 

 
(950
)
Loss on extinguishment of notes

 
(3,228
)
 

 
(3,821
)
Other income (expense), net
(65
)
 
44

 
(23
)
 
42

 
(1,601
)
 
(8,735
)
 
(3,290
)
 
(16,840
)
(Loss) income before income tax benefit (expense)
(4,287
)
 
22,446

 
14,557

 
44,225

Income tax benefit (expense)
947

 
(698
)
 
(3,976
)
 
(1,364
)
Net (loss) income
$
(3,340
)
 
$
21,748

 
$
10,581

 
$
42,861

Net (loss) income per common share:
 
 
 
 
 
 
 
Basic
$
(0.01
)
 
$
0.10

 
$
0.05

 
$
0.19

Diluted
$
(0.01
)
 
$
0.09

 
$
0.05

 
$
0.18

Weighted-average common shares outstanding:
 
 
 
 
 
 
 
Basic
226,429

 
224,233

 
226,081

 
223,203

Diluted
226,429

 
244,590

 
234,219

 
242,481


The accompanying notes are an integral part of the consolidated financial statements.


4


VONAGE HOLDINGS CORP.
CONSOLIDATED STATEMENTS OF COMPREHENSIVE (LOSS) INCOME
(In thousands)
(Unaudited)
 

  
Three Months Ended
 
Six Months Ended
 
June 30,
 
June 30,
 
2012
 
2011
 
2012
 
2011
Net (loss) income
$
(3,340
)
 
$
21,748

 
$
10,581

 
$
42,861

Other comprehensive (loss) income:
 
 
 
 
 
 
 
Foreign currency translation adjustment
(741
)
 
125

 
(145
)
 
857

Total other comprehensive (loss) income
(741
)
 
125

 
(145
)
 
857

Comprehensive (loss) income
$
(4,081
)
 
$
21,873

 
$
10,436

 
$
43,718


The accompanying notes are an integral part of the consolidated financial statements.


5



VONAGE HOLDINGS CORP.
CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands)
(Unaudited)
 
 
Six Months Ended
 
June 30,
 
2012
 
2011
Cash flows from operating activities:
 
 
 
Net income
$
10,581

 
$
42,861

Adjustments to reconcile net income to net cash provided by operating activities:
 
 
 
Depreciation and amortization and impairment charges
15,974

 
19,158

Amortization of intangibles
1,188

 
572

Loss from abandonment of software assets
25,262

 

Deferred tax expense
3,175

 

Change in fair value of stock warrant

 
950

Loss on extinguishment of notes

 
3,821

Amortization of discount on notes

 
822

Allowance for doubtful accounts
953

 
(23
)
Allowance for obsolete inventory
92

 
100

Amortization of debt related costs
689

 
630

Share-based expense
6,128

 
6,329

Changes in operating assets and liabilities:
 
 
 
Accounts receivable
(2,413
)
 
(2,549
)
Inventory
(3,129
)
 
897

Prepaid expenses and other current assets
(1,092
)
 
(1,920
)
Deferred customer acquisition costs
255

 
2,131

Other assets
(652
)
 
565

Accounts payable
(8,102
)
 
9,760

Accrued expenses
(6,158
)
 
(15,464
)
Deferred revenue
(2,162
)
 
(2,339
)
Other liabilities
51

 
(3,693
)
Net cash provided by operating activities
40,640

 
62,608

Cash flows from investing activities:
 
 
 
Capital expenditures
(3,692
)
 
(5,167
)
Acquisition and development of software assets
(9,647
)
 
(8,297
)
Decrease in restricted cash
998

 
1,047

Net cash used in investing activities
(12,341
)
 
(12,417
)
Cash flows from financing activities:
 
 
 
Principal payments on capital lease obligations
(1,006
)
 
(851
)
Principal payments on notes
(14,167
)
 
(70,000
)
Proceeds from exercise of stock options and stock warrant
558

 
3,943

Net cash used in financing activities
(14,615
)
 
(66,908
)
Effect of exchange rate changes on cash
(165
)
 
944

Net change in cash and cash equivalents
13,519

 
(15,773
)
Cash and cash equivalents, beginning of period
58,863

 
78,934

Cash and cash equivalents, end of period
$
72,382

 
$
63,161

Supplemental disclosures of cash flow information:
 
 
 
Cash paid during the periods for:
 
 
 
Interest
$
2,530

 
$
11,104

Income taxes
$
1,863

 
$
977


The accompanying notes are an integral part of the consolidated financial statements.

6


VONAGE HOLDINGS CORP.
CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY
(In thousands)
(Unaudited)
 
 
Common
Stock
 
Additional
Paid-in
Capital
 
Accumulated
Deficit
 
Treasury
Stock
 
Accumulated
Other
Comprehensive
Income
 
Total
Balance at December 31, 2011
$
228

 
$
1,074,488

 
$
(762,857
)
 
$
(14,529
)
 
$
2,237

 
$
299,567

Stock option exercises
1

 
557

 
 
 
 
 
 
 
558

Share-based expense
 
 
6,128

 
 
 
 
 
 
 
6,128

Share-based award activity
 
 
 
 
 
 
(590
)
 
 
 
(590
)
Foreign currency translation adjustment
 
 
 
 
 
 
 
 
(145
)
 
(145
)
Net income
 
 
 
 
10,581

 
 
 
 
 
10,581

Balance at June 30, 2012
$
229

 
$
1,081,173

 
$
(752,276
)
 
$
(15,119
)
 
$
2,092

 
$
316,099


The accompanying notes are an integral part of the consolidated financial statements.


7


VONAGE HOLDINGS CORP.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)



Note 1.    Basis of Presentation and Significant Accounting Policies
Nature of Operations
Vonage Holdings Corp. (“Vonage”, “Company”, “we”, “our”, “us”) is incorporated as a Delaware corporation. We are a leading provider of low-cost communications services connecting people through cloud-connected devices worldwide. Customers in the United States represented 94% of our subscriber lines for our broadband telephone replacement services at June 30, 2012, with the balance primarily in Canada and the United Kingdom.
Unaudited Interim Financial Information
The accompanying unaudited interim consolidated financial statements and information have been prepared in accordance with accounting principles generally accepted in the United States and in accordance with the instructions for Form 10-Q. Accordingly, they do not include all of the information and disclosures required by accounting principles generally accepted in the United States for complete financial statements. In the opinion of management, these financial statements contain all normal and recurring adjustments considered necessary to present fairly the financial position, results of operations, cash flows, and statement of stockholders’ equity for the periods presented. The results for the three month periods ended June 30, 2012 are not necessarily indicative of the results to be expected for the full year.
These unaudited interim consolidated financial statements should be read in conjunction with the audited consolidated financial statements and related notes included in our Annual Report on Form 10-K for the year ended December 31, 2011 filed with the Securities and Exchange Commission on February 16, 2012.
Significant Accounting Policies
Principles of Consolidation
The consolidated financial statements include the accounts of Vonage and its wholly-owned subsidiaries. All intercompany balances and transactions have been eliminated in consolidation.
Use of Estimates
Our consolidated financial statements are prepared in conformity with accounting principles generally accepted in the United States, which require management to make estimates and assumptions that affect the amounts reported and disclosed in the consolidated financial statements and the accompanying notes. Actual results could differ materially from these estimates.
On an ongoing basis, we evaluate our estimates, including the following:
the useful lives of property and equipment, software costs, and intangible assets;
assumptions used for the purpose of determining share-based compensation and the fair value of our prior stock warrant using the Black-Scholes option pricing model (“Model”), and various other assumptions that we believe to be reasonable; the key inputs for this Model are our stock price at valuation date, exercise price, the dividend yield, risk-free interest rate, life in years, and historical volatility of our common stock; and
assumptions used in determining the need for, and amount of, a valuation allowance on net deferred tax assets.
We base our estimates on historical experience, available market information, appropriate valuation methodologies, and on various other assumptions that we believe to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities.
 
Revenue Recognition
Revenues consist of telephony services revenues and customer equipment (which enables our telephony services) and shipping revenues. The point in time at which revenues are recognized is determined in accordance with Securities and Exchange Commission Staff Accounting Bulletin No. 104, Revenue Recognition, and Financial Accounting Standards Board (“FASB”) Accounting Standards Codification (“ASC”) 605, Revenue Recognition.


8


VONAGE HOLDINGS CORP.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


At the time a customer signs up for our telephony services, there are the following deliverables:
Providing equipment, if any, to the customer that enables our telephony services and
Providing telephony services.
The equipment is provided free of charge to our customers and in most instances there are no activation fees collected at sign-up. We record the fees collected for shipping the equipment to the customer, if any, as shipping and handling revenue at the time of shipment.

Telephony Services Revenue
Substantially all of our revenues are telephony services revenues, which are derived primarily from monthly subscription fees that customers are charged under our service plans. We also derive telephony services revenues from per minute fees for international calls if not covered under a plan, including applications for mobile devices and other stand-alone products, and for any calling minutes in excess of a customer’s monthly plan limits. Monthly subscription fees are automatically charged to customers’ credit cards, debit cards or electronic check payments ("ECP"), in advance and are recognized over the following month when services are provided. Revenues generated from international calls and from customers exceeding allocated call minutes under limited minute plans are recognized as services are provided, that is, as minutes are used, and are billed to a customer’s credit cards, debit cards or ECP in arrears. As a result of our multiple billing cycles each month, we estimate the amount of revenues earned from international calls and from customers exceeding allocated call minutes under limited minute plans but not billed from the end of each billing cycle to the end of each reporting period and record these amounts as accounts receivable. These estimates are based primarily upon historical minutes and have been consistent with our actual results.
We also provide rebates to customers who purchase their customer equipment from retailers and satisfy minimum service period requirements. These rebates in excess of activation fees are recorded as a reduction of revenues over the service period based upon the estimated number of customers that will ultimately earn and claim the rebates.
In the United States, we charge regulatory, compliance, E-911, and intellectual property-related fees on a monthly basis to defray costs, and to cover taxes that we are charged by the suppliers of telecommunications services. In addition, we charge customers Federal Universal Service Fund (“USF”) fees. We recognize revenue on a gross basis for USF and related fees. We record these fees as revenue when billed. All other taxes are recorded on a net basis.

Customer Equipment and Shipping Revenue
Customer equipment and shipping revenues consist of revenues from sales of customer equipment to wholesalers or directly to customers for replacement devices, or for upgrading their device at the time of customer sign-up for which we charge an additional fee. In addition, customer equipment and shipping revenues include the fees that customers are charged for shipping their customer equipment to them. Customer equipment and shipping revenues include sales to our retailers, who subsequently resell this customer equipment to customers. Revenues are reduced for payments to retailers and rebates to customers, who purchased their customer equipment through these retailers, to the extent of customer equipment and shipping revenues.
Direct Cost of Telephony Services
Direct cost of telephony services consists primarily of direct costs that we pay to third parties in order to provide telephony services. These costs include access and interconnection charges that we pay to other telephone companies to terminate domestic and international phone calls on the public switched telephone network. In addition, these costs include the cost to lease phone numbers, to co-locate in other telephone companies’ facilities, to provide enhanced emergency dialing capabilities to transmit 911 calls, and to provide local number portability. These costs also include taxes that we pay on telecommunications services from our suppliers or are imposed by government agencies such as Federal USF and royalties for use of third parties’ intellectual property. These costs do not include indirect costs such as depreciation and amortization, payroll, and facilities costs. Our presentation of direct cost of telephony services may not be comparable to other similar companies.
Direct Cost of Goods Sold
Direct cost of goods sold consists primarily of costs that we incur when a customer signs up for our service. These costs include the cost of customer equipment for customers who subscribe through the direct sales channel in excess of activation fees. In addition, these costs include the amortization of deferred customer equipment, the cost of shipping and handling for customer equipment, the installation manual that accompanies the customer equipment, and the cost of certain promotions.

9


VONAGE HOLDINGS CORP.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


Development Expenses
Costs for research, including predevelopment efforts prior to establishing technological feasibility of software expected to be marketed, are expensed as incurred. Development costs are capitalized when technological feasibility has been established and anticipated future revenues support the recoverability of the capitalized amounts. Capitalization stops when the product is available for general release to customers. Due to the short time period between achieving technological feasibility and product release and the insignificant amount of costs incurred during such periods, we have not capitalized any software development, and have expensed these costs as incurred. These costs are included in selling, general and administrative expense.
Cash and Cash Equivalents
We maintain cash with several investment grade financial institutions. Highly liquid investments, which are readily convertible into cash, with original maturities of three months or less, are recorded as cash equivalents.
Certain Risks and Concentrations
Financial instruments that potentially subject us to concentrations of credit risk consist principally of cash equivalents and accounts receivable. They are subject to fluctuations in both market value and yield based upon changes in market conditions, including interest rates, liquidity, general economic conditions, and conditions specific to the issuers. Accounts receivable are typically unsecured and are derived from revenues earned from customers primarily located in the United States. A portion of our accounts receivable represents the timing difference between when a customer’s credit card is billed and the subsequent settlement of that transaction with our credit card processors. This timing difference is generally three days for substantially all of our credit card receivables. We have never experienced any accounts receivable write-offs due to this timing difference. In addition, we collect subscription fees in advance, minimizing our accounts receivable and bad debt exposure. If a customer’s credit card, debit card or ECP is declined, we generally suspend international calling capabilities as well as their ability to incur domestic usage charges in excess of their plan minutes. If the customer’s credit card, debit card or ECP could not be successfully processed during three billing cycles (i.e., the current and two subsequent monthly billing cycles), we terminate the account. In addition, we automatically charge any per minute fees to our customers’ credit card, debit card or ECP monthly in arrears. To further mitigate our bad debt exposure, a customer’s credit card, debit card or ECP will be charged in advance of their monthly billing if their international calling or overage charges exceed a certain dollar threshold.
Inventory
Inventory consists of the cost of customer equipment and is stated at the lower of cost or market, with cost determined using the average cost method. We provide an inventory allowance for customer equipment that has been returned by customers but may not be able to be re-issued to new customers or returned to the manufacturer for credit.
Property and Equipment
Property and equipment includes acquired assets and those accounted for under capital leases and consist principally of network equipment and computer hardware, furniture, software, and leasehold improvements. In addition, the lease of our corporate headquarters has been accounted for as a capital lease and is included in property and equipment. Network equipment and computer hardware and furniture are stated at cost with depreciation provided using the straight-line method over the estimated useful lives of the related assets, which range from three to five years. Leasehold improvements are amortized over their estimated useful life of the related assets or the life of the lease, whichever is shorter. The cost of renewals and substantial improvements is capitalized while the cost of maintenance and repairs is charged to operating expenses as incurred.
Our network equipment and computer hardware, which consists of routers, gateways, and servers that enable our telephony services, is subject to technological risks and rapid market changes due to new products and services and changing customer demand. These changes may result in future adjustments to the estimated useful lives or the carrying value of these assets, or both.
Software Costs
We capitalize certain costs, such as purchased software and internally developed software that we use for customer acquisition and customer care automation tools, in accordance with FASB ASC 350-40, “Internal-Use Software”. Computer software is stated at cost less accumulated amortization and the estimated useful life is two to five years.


10


VONAGE HOLDINGS CORP.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


As previously disclosed, we experienced delays and incremental costs during the course of the development and implementation of the new billing and ordering system and the transition of customers to the system.  We conducted discussions with Amdocs to resolve the issues associated with the billing and ordering system. Based on these discussions, and after our consideration of the progress made improving our overall IT infrastructure, the incremental time and costs to develop and implement the Amdocs system, as well as the expected reduction in capital expenditures, in June 2012 we and Amdocs determined that terminating the program was in the best interest of both parties. On July 30, 2012, we entered into a Settlement Agreement with Amdocs terminating the related license agreement. As a result, we determined that a write-off of our investment in the system of $25,262, net of settlement amounts to the Company, was required in the second quarter of 2012. This charge is recorded as loss from abandonment of software assets in the statement of operations.
Intangible Assets
Intangible assets acquired in the settlement of litigation or by direct purchase are accounted for based upon the fair value of assets received.
Patents and Patent Licenses
Patent rights acquired in the settlement of litigation or by direct purchase are accounted for based upon the fair value of assets received.
Long-Lived Assets
We evaluate impairment losses on long-lived assets used in operations when events and changes in circumstances indicate that the assets might be impaired. If our review indicates that the carrying value of an asset will not be recoverable, based on a comparison of the carrying value of the asset to the undiscounted future cash flows, the impairment will be measured by comparing the carrying value of the asset to its fair value. Fair value will be determined based on quoted market values, discounted cash flows or appraisals. Impairments of long-lived assets used in operations are recorded in the statement of operations as part of depreciation expense.
Debt Related Costs
Costs incurred in raising debt are deferred and amortized as interest expense using the effective interest method over the life of the debt.
Derivatives
We do not hold or issue derivative instruments for trading purposes. However, in accordance with FASB ASC 815, “Derivatives and Hedging” (“FASB ASC 815”), we review our contractual obligations to determine whether there are terms that possess the characteristics of derivative financial instruments that must be accounted for separately from the financial instrument in which they are embedded. We would recognize these features, if any, as liabilities in our consolidated balance sheet at fair value each period and would recognize any change in the fair value in our statement of operations in the period of change. We would estimate the fair value of these liabilities using available market information and appropriate valuation methodologies.
Income Taxes
We recognize deferred tax assets and liabilities at enacted income tax rates for the temporary differences between the financial reporting bases and the tax bases of our assets and liabilities. Any effects of changes in income tax rates or tax laws are included in the provision for income taxes in the period of enactment. Our net deferred tax assets primarily consist of net operating loss carry forwards (“NOLs”). We are required to record a valuation allowance against our net deferred tax assets to the extent we conclude that it is more likely than not that taxable income generated in the future will be insufficient to utilize the future income tax benefit from our net deferred tax assets (namely, the NOLs) prior to expiration. In the fourth quarter of 2011, we concluded that it was more likely than not that taxable income in the future would be sufficient to utilize a significant portion of the future income tax benefit from our net deferred tax assets (namely, the NOLs) prior to expiration and we released $325,601 of the valuation allowance. We periodically review this conclusion, which requires significant management judgment. In the future, if available evidence changes our conclusions, we will make an adjustment to the related valuation allowance and income tax expense at that time. The June 30, 2012 effective rate is less than the federal statutory rate due, in part, to our Canadian operations and certain discrete period items, which primarily consisted of adjustments related to stock compensation, including a non-cash deferred tax

11


VONAGE HOLDINGS CORP.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


adjustment totaling $4,077 for certain stock compensation previously considered nondeductible under Section 162(m) of the Internal Revenue Code. The 2012 estimated annual effective tax rate is expected to approximate 33%, but may fluctuate each quarter due to the timing of other discrete period transactions.
We recognize the tax benefit from an uncertain tax position only if it is more likely than not that the tax position will be sustained on examination by the taxing authorities, based on the technical merits of the position. The tax benefits recognized in the financial statements from such a position are measured based on the largest benefit that has a greater than 50 percent likelihood of being realized upon ultimate resolution.
We have not had any unrecognized tax benefits. We recognize interest and penalties accrued related to unrecognized tax benefits as components of our income tax provision. We have not had any interest and penalties accrued related to unrecognized tax benefits.
Fair Value of Financial Instruments
Effective January 1, 2008, we adopted FASB ASC 820-10-25, “Fair Value Measurements and Disclosures”. This standard establishes a framework for measuring fair value and expands disclosure about fair value measurements. We did not elect fair value accounting for any assets and liabilities allowed by FASB ASC 825, “Financial Instruments”.
FASB ASC 820-10 defines fair value as the amount that would be received for an asset or paid to transfer a liability (i.e., an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. FASB ASC 820-10 also establishes a fair value hierarchy that requires an entity to maximize the use of observable inputs and minimize the use of unobservable inputs when measuring fair value. FASB ASC 820-10 describes the following three levels of inputs that may be used:
Level 1:
Quoted prices (unadjusted) in active markets that are accessible at the measurement date for identical assets and liabilities. The fair value hierarchy gives the highest priority to Level 1 inputs.
Level 2:
Observable prices that are based on inputs not quoted on active markets but corroborated by market data.
Level 3:
Unobservable inputs when there is little or no market data available, thereby requiring an entity to develop its own assumptions. The fair value hierarchy gives the lowest priority to Level 3 inputs.

Fair Value of Other Financial Instruments
The carrying amounts of our financial instruments, including cash and cash equivalents, accounts receivable, and accounts payable, approximate fair value because of their short maturities. The carrying amounts of our capital leases approximate fair value of these obligations based upon management’s best estimates of interest rates that would be available for similar debt obligations at June 30, 2012 and December 31, 2011. We believe the fair value of our debt at June 30, 2012 was approximately the same as its carrying amount as market conditions, including available interest rates, credit spread relative to our credit rating, and illiquidity, remain relatively unchanged from the issuance date of our debt on July 29, 2011 for a similar debt instrument.
Foreign Currency
Generally, the functional currency of our non-United States subsidiaries is the local currency. The financial statements of these subsidiaries are translated to United States dollars using month-end rates of exchange for assets and liabilities, and average rates of exchange for revenues, costs, and expenses. Translation gains and losses are deferred and recorded in accumulated other comprehensive income as a component of stockholders’ equity.
Share-Based Compensation
We account for share-based compensation in accordance with FASB ASC 718, “Compensation-Stock Compensation”. Under the fair value recognition provisions of this pronouncement, share-based compensation cost is measured at the grant date based on the fair value of the award, reduced as appropriate based on estimated forfeitures, and is recognized as expense over the applicable vesting period of the stock award using the accelerated method. The excess tax benefit associated with stock compensation deductions have not been recorded in additional paid-in capital. When evaluating whether an excess tax benefit has been realized, share based compensation deductions are not considered realized until NOLs are no longer sufficient to offset taxable income. Such excess tax benefits will be recorded when realized.

12


VONAGE HOLDINGS CORP.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


Earnings per Share
Net income per share has been computed according to FASB ASC 260, “Earnings per Share”, which requires a dual presentation of basic and diluted earnings per share (“EPS”). Basic EPS represents net income divided by the weighted average number of common shares outstanding during a reporting period. Diluted EPS reflects the potential dilution that could occur if securities or other contracts to issue common stock, including warrants, stock options and restricted stock units under our 2001 Stock Incentive Plan and 2006 Incentive Plan, were exercised or converted into common stock. The dilutive effect of outstanding warrants, stock options, and restricted stock units is reflected in diluted earnings per share by application of the treasury stock method. In applying the treasury stock method for stock-based compensation arrangements, the assumed proceeds are computed as the sum of the amount the employee must pay upon exercise and the amounts of average unrecognized compensation cost attributed to future services.
The following table sets forth the computation for basic and diluted net (loss) income per share for the three and six months ended June 30, 2012 and 2011:
 
 
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2012
 
2011
 
2012
 
2011
Numerator
 
 
 
 
 
 
 
 
Numerator for basic earnings per share-net (loss) income
 
$
(3,340
)
 
$
21,748

 
$
10,581

 
$
42,861

Numerator for diluted earnings per share
 
$
(3,340
)
 
$
21,748

 
$
10,581

 
$
42,861

Denominator
 
 
 
 
 
 
 
 
Basic weighted average common shares outstanding
 
226,429

 
224,233

 
226,081

 
223,203

Dilutive effect of stock options and restricted stock units
 

 
20,357

 
8,138

 
19,278

Diluted weighted average common shares outstanding
 
226,429

 
244,590

 
234,219

 
242,481

Basic net (loss) income per share
 
 
 
 
 
 
 
 
Basic net (loss) income per share
 
$
(0.01
)
 
$
0.10

 
$
0.05

 
$
0.19

Diluted net (loss) income per share
 
 
 
 
 
 
 
 
Diluted net (loss) income per share
 
$
(0.01
)
 
$
0.09

 
$
0.05

 
$
0.18


For the three and six months ended June 30, 2012 and 2011, the following were excluded from the calculation of diluted earnings per common share because of their anti-dilutive effects: 
 
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2012
 
2011
 
2012
 
2011
Common stock warrant
 

 

 

 
130

Restricted stock units
 
2,899

 
937

 
2,356

 
824

Stock options
 
39,944

 
18,663

 
32,349

 
19,856

 
 
42,843

 
19,600

 
34,705

 
20,810


Comprehensive (Loss) Income
Comprehensive (loss) income consists of net (loss) income and other comprehensive items. Other comprehensive items include foreign currency translation adjustments.
Reclassifications
Certain reclassifications have been made to prior years’ financial statements in order to conform to the current year’s presentation. The reclassifications had no impact on net earnings previously reported.

13


VONAGE HOLDINGS CORP.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)



Note 2.    Supplemental Balance Sheet Account Information
Prepaid expenses and other current assets

 
June 30,
2012
 
December 31, 2011
Nontrade receivables
$
9,660

 
$
6,432

Services
6,687

 
5,767

Telecommunications
1,561

 
1,886

Insurance
252

 
795

Marketing
997

 
640

Other prepaids
1,749

 
1,300

Prepaid expenses and other current assets
$
20,906

 
$
16,820


Property and equipment, net
 
 
June 30,
2012
 
December 31, 2011
Building (under capital lease)
$
25,709

 
$
25,709

Network equipment and computer hardware
115,173

 
137,053

Leasehold improvements
43,405

 
43,350

Furniture
827

 
1,102

Vehicles
93

 
258

 
185,207

 
207,472

Less: accumulated depreciation and amortization
(124,524
)
 
(139,494
)
Property and equipment, net
$
60,683

 
$
67,978


Software, net
 
 
June 30,
2012
 
December 31, 2011
Purchased
$
86,585

 
$
77,724

Licensed
909

 
909

Internally developed
37,435

 
37,696

 
124,929

 
116,329

Less: accumulated amortization
(71,475
)
 
(70,668
)
abandonment of software assets
(35,547
)
 

Software, net
$
17,907

 
$
45,661


Debt related costs, net
 
 
June 30,
2012
 
December 31, 2011
Senior secured term loan
$
2,697

 
$
2,697

Less: accumulated amortization
(1,379
)
 
(690
)
Debt related costs, net
$
1,318

 
$
2,007



14


VONAGE HOLDINGS CORP.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)






Restricted cash
 
 
June 30,
2012
 
December 31, 2011
Letter of credit-lease deposits
$
5,300

 
$
6,300

Letter of credit-energy curtailment program
539

 
536

 
5,839

 
6,836

Cash reserves
93

 
93

Restricted cash
$
5,932

 
$
6,929


Intangible assets, net
 
 
June 30,
2012
 
December 31, 2011
Patents and patent licenses
$
18,164

 
$
18,164

Trademark
560

 
560

 
18,724

 
18,724

Less: accumulated amortization
(10,856
)
 
(9,668
)
Intangible assets, net
$
7,868

 
$
9,056


Accrued expenses
 
 
June 30,
2012
 
December 31, 2011
Compensation and related taxes and temporary labor
$
11,195

 
$
14,773

Marketing
14,026

 
10,017

Taxes and fees
16,326

 
17,440

Litigation
1,370

 
5,063

Telecommunications
8,599

 
9,642

Other accruals
2,583

 
7,776

Customer credits
2,063

 
2,109

Professional fees
2,617

 
2,289

Accrued interest
56

 
7

Inventory
656

 
128

Credit card fees
311

 
282

Accrued expenses
$
59,802

 
$
69,526






15


VONAGE HOLDINGS CORP.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


Note 3.    Supplemental Income Statement Account Information
Amounts included in revenues
 
 
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2012
 
2011
 
2012
 
2011
USF fees
 
$
19,799

 
$
17,201

 
$
40,423

 
$
35,061

Disconnect fees
 
$
464

 
$
308

 
$
572

 
$
1,100

Initial activation fees
 
$
509

 
$
1,433

 
$
1,247

 
$
3,418

Customer equipment fees
 
$
179

 
$
152

 
$
390

 
$
285

Equipment recovery fees
 
$
18

 
$
422

 
$
55

 
$
1,406

Shipping and handling fees
 
$
314

 
$
423

 
$
563

 
$
917


Amount included in direct cost of telephony services
 
  
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2012
 
2011
 
2012
 
2011
USF costs
 
$
19,799

 
$
17,201

 
$
40,423

 
$
35,061


Amount included in direct cost of goods sold
 
 
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2012
 
2011
 
2012
 
2011
Shipping and handling cost
 
$
1,696

 
$
1,708

 
$
3,570

 
$
3,769


Amount included in selling, general and administrative expense
 
  
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2012
 
2011
 
2012
 
2011
Advertising costs
 
$
236

 
$

 
$
1,660

 
$


Amount included in marketing
 
  
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2012
 
2011
 
2012
 
2011
Advertising costs
 
$
35,180

 
$
34,803

 
$
69,855

 
$
66,327







16


VONAGE HOLDINGS CORP.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


Depreciation and amortization expense
 
  
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2012
 
2011
 
2012
 
2011
Network equipment and computer hardware
 
$
3,896

 
$
4,193

 
$
7,796

 
$
8,684

Software
 
2,399

 
2,513

 
4,932

 
7,070

Capital leases
 
550

 
550

 
1,100

 
1,100

Other leasehold improvements
 
991

 
942

 
1,997

 
1,951

Furniture
 
31

 
69

 
74

 
172

Vehicles
 
4

 
5

 
8

 
10

Patents
 
594

 
286

 
1,188

 
572

 
 
8,465

 
8,558

 
17,095

 
19,559

Property and equipment impairments
 
7

 
106

 
12

 
171

Software impairments
 
46

 

 
55

 

Depreciation and amortization expense
 
$
8,518

 
$
8,664

 
$
17,162

 
$
19,730


Amount included in interest expense
 
  
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2012
 
2011
 
2012
 
2011
Debt related costs amortization
 
$
327

 
$
279

 
$
689

 
$
630


Amount included in other income (expense), net
 
 
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2012
 
2011
 
2012
 
2011
Net (losses) gains resulting from foreign exchange transactions
 
$
(63
)
 
$
(10
)
 
$
(23
)
 
$
(13
)









17


VONAGE HOLDINGS CORP.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


Note 4.    Long-Term Debt and Revolving Credit Facility
A schedule of long-term debt at June 30, 2012 and December 31, 2011 is as follows:
 
June 30,
2012
 
December 31,
2011
3.25-3.75% Credit Facility - due 2014
$
28,333

 
$
42,500

 
At June 30, 2012, future payments under long-term debt obligations over each of the next five years and thereafter were as follows:
 
 
Credit Facility
2012
$
14,166

2013
28,333

2014
14,167

Minimum future payments of principal
56,666

Less: current portion
28,333

Long-term portion
$
28,333

December 2010 Financing
On December 14, 2010, we entered into a credit agreement (the “2010 Credit Facility”) consisting of a $200,000 senior secured term loan. The co-borrowers under the 2010 Credit Facility were us and Vonage America Inc., our wholly owned subsidiary. Obligations under the 2010 Credit Facility were guaranteed, fully and unconditionally, by our other United States subsidiaries and were secured by substantially all of the assets of each borrower and each of the guarantors. An affiliate of the chairman of our board of directors and one of our principal stockholders was a lender under the 2010 Credit Facility.
Use of Proceeds
We used the net proceeds of the 2010 Credit Facility of $194,000 ($200,000 principal amount less original discount of $6,000), plus $102,090 of cash on hand, to (i) exercise our existing right to retire debt under our prior senior secured first lien credit facility, for 100% of the contractual make-whole price, (ii) retire debt under our prior senior secured second lien credit facility at a more than 25% discount to the contractual make-whole price, and (iii) cause the conversion of all then outstanding third lien convertible notes into 8,276 shares of our common stock.
In accordance with FASB ASC 470 “Debt Modification and Extinguishment”, substantially all of the repayment of the prior financing was treated as an extinguishment of notes resulting in a loss on early extinguishment of notes of $26,531. For the portion of the repayment of the prior financing treated as a debt modification, we carried forward $1,072 of unamortized discount, which was to be amortized to interest expense over the life of the debt using the effective interest method in addition to the $6,000 of original issue discount in connection with the 2010 Credit Facility. The amortization for the three and six months ended June 30, 2011 was $2,188 and $2,983, respectively, including acceleration of $1,826 and $2,161, respectively, and the accumulated amortization as of June 30, 2011 was $3,059.
Repayments
In 2011, we made repayments of the entire $200,000 under the 2010 Credit Facility, of which $55,000 and $70,000 were prepaid for the three and six months ended June 30, 2011, respectively. A loss on extinguishment of $3,228 and $3,821 were recorded for the three and six months ended June 30, 2011, respectively, representing acceleration of unamortized debt discount of $1,826 and $2,161, and debt related costs of $1,402 and $1,660, for the three and six months ended June 30, 2011, respectively.
July 2011 Financing
On July 29, 2011, we entered into a credit agreement (the "2011 Credit Facility") consisting of an $85,000 senior secured term loan and a $35,000 revolving credit facility. The co-borrowers under the 2011 Credit Facility are us and Vonage America Inc., our wholly owned subsidiary. Obligations under the 2011 Credit Facility are guaranteed, fully and unconditionally, by our

18


VONAGE HOLDINGS CORP.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


other United States subsidiaries and are secured by substantially all of the assets of each borrower and each of the guarantors.
Use of Proceeds
We used $100,000 of the net available proceeds of the 2011 Credit Facility, plus $31,000 of cash on hand, to retire all of the debt under our 2010 Credit Facility, including a $1,000 prepayment fee to holders of the 2010 Credit Facility. We also incurred $2,697 of fees in connection with the 2011 Credit Facility, which is amortized to interest expense over the life of the debt using the effective interest method. The amortization for the three and six months ended June 30, 2012 was $327 and $689, respectively, and the accumulated amortization as of June 30, 2012 was $1,379.
Repayments
For the three and six months ended June 30, 2012, we made mandatory repayments of $7,083 and $14,167, respectively, under the senior secured term loan.
2011 Credit Facility Terms
The following description summarizes the material terms of the 2011 Credit Facility:
The loans under the 2011 Credit Facility mature in July 2014. Principal amounts under the 2011 Credit Facility are repayable in quarterly installments of $7,083 for the senior secured term loan. The unused portion of our revolving credit facility incurs a 0.50% commitment fee.
Outstanding amounts under each of the senior secured term loan and the revolving credit facility, at our option, will bear interest at:
LIBOR (applicable to one-, two-, three- or six-month periods) plus an applicable margin equal to 3.25% if our consolidated leverage ratio is less than 0.75 to 1.00, 3.5% if our consolidated leverage ratio is greater than or equal to 0.75 to 1.00 and less than 1.50 to 1.00, and 3.75% if our consolidated leverage ratio is greater than or equal to 1.50 to 1.00, payable on the last day of each relevant interest period or, if the interest period is longer than three months, each day that is three months after the first day of the interest period, or
 
the base rate determined by reference to the highest of (a) the federal funds effective rate from time to time plus 0.50%, (b) the prime rate of JPMorgan Chase Bank, N.A., and (c) the LIBOR rate applicable to one month interest periods plus 1.00%, plus an applicable margin equal to 2.25% if our consolidated leverage ratio is less than 0.75 to 1.00, 2.5% if our consolidated leverage ratio is greater than or equal to 0.75 to 1.00 and less than 1.50 to 1.00, and 2.75% if our consolidated leverage ratio is greater than or equal to 1.50 to 1.00, payable on the last business day of each March, June, September, and December and the maturity date of the 2011 Credit Facility.
The 2011 Credit Facility provides greater flexibility to us in funding acquisitions and restricted payments, such as stock buybacks, than the 2010 Credit Facility.
We may prepay the 2011 Credit Facility at our option at any time without premium or penalty. The 2011 Credit Facility is subject to mandatory prepayments in amounts equal to:
100% of the net cash proceeds from any non-ordinary course sale or other disposition of our property and assets for consideration in excess of a certain amount subject to customary reinvestment provisions and certain other exceptions and
100% of the net cash proceeds received in connection with other non-ordinary course transaction, including insurance proceeds not otherwise applied to the relevant insurance loss.
Subject to certain restrictions and exceptions, the 2011 Credit Facility permits us to obtain one or more incremental term loans and/or revolving credit facilities in an aggregate principal amount of up to $60,000 plus an amount equal to repayments of the senior secured term loan upon providing documentation reasonably satisfactory to the administrative agent, without the consent of the existing lenders under the 2011 Credit Facility. The 2011 Credit Facility includes customary representations and warranties and affirmative covenants of the borrowers. In addition, the 2011 Credit Facility contains customary negative covenants, including, among other things, restrictions on the ability of us and our subsidiaries to consolidate or merge, create liens, incur additional indebtedness, dispose of assets, consummate acquisitions, make investments, and pay dividends and other distributions. We must also comply with the following financial covenants:

19


VONAGE HOLDINGS CORP.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


a consolidated leverage ratio of no greater than 2.00 to 1.00;
a consolidated fixed coverage charge ratio of no less than 1.75 to 1.00;
minimum cash of $25,000 including the unused portion of the revolving credit facility; and
maximum capital expenditures not to exceed $55,000 during any fiscal year, provided that the unused amount of any permitted capital expenditures in any fiscal year may be carried forward to the next following fiscal year, plus a portion of annual excess cash flow up to $8,000.
As of June 30, 2012, we were in compliance with all covenants, including financial covenants, for the 2011 Credit Facility.
The 2011 Credit Facility contains customary events of default that may permit acceleration of the debt. During the continuance of a payment default, interest will accrue at a default interest rate of 2% above the interest rate which would otherwise be applicable, in the case of loans, and at a rate equal to the rate applicable to base rate loans plus 2%, in the case of all other amounts.
Note 5.    Common Stock
Net Operating Loss Rights Agreement
On June 7, 2012, we entered into a Tax Benefits Preservation Plan ("Preservation Plan") designed to preserve stockholder value and tax assets. Our ability to use our tax attributes to offset tax on U.S. taxable income would be substantially limited if there were an "ownership change" as defined under Section 382 of the U.S. Internal Revenue Code. In general, an ownership change would occur if one or more "5-percent shareholders," as defined under Section 382, collectively increase their ownership in us by more than 50 percent over a rolling three-year period.
In connection with the adoption of the Preservation Plan, our Board of Directors declared a dividend of one preferred share purchase right for each outstanding share of the Company’s common stock. The preferred share purchase rights were distributed to stockholders of record as of June 18, 2012, as well as to holders of the Company's common stock issued after that date, but will only be activated if certain triggering events under the Preservation Plan occur.
Under the Preservation Plan, preferred share purchase rights will work to impose significant dilution upon any person or group which acquires beneficial ownership of 4.9% or more of the outstanding common stock, without the approval of the Company’s Board of Directors, from and after June 7, 2012. Stockholders that own 4.9% or more of the outstanding common stock as of the opening of business on June 7, 2012, will not trigger the preferred share purchase rights so long as they do not (i) acquire additional shares of common stock or (ii) fall under 4.9% ownership of common stock and then re-acquire shares that in the aggregate equal 4.9% or more of the common stock.
The Preservation Plan will expire no later than the close of business June 7, 2013, unless extended by the Board of Directors. Any extension would be subject to approval by stockholders at the 2013 annual meeting.
Share Repurchase
On July 25, 2012, our Board of Directors authorized a program to repurchase up to $50,000 of Vonage common stock through December 31, 2013. The specific timing and amount of repurchases will vary based on available capital resources and other financial and operational performance, market conditions, securities law limitations, and other factors. The repurchases will be made using our cash resources. The repurchase program may be commenced, suspended or discontinued at any time without prior notice. In any period, cash used in financing activities related to common stock repurchased may differ from the comparable change in stockholders' equity, reflecting timing differences between the recognition of share repurchase transactions and their settlement for cash.
Common Stock Warrant
On April 17, 2002, Vonage’s principal stockholder and Chairman received a warrant to purchase 514 shares of Common Stock at an exercise price of $0.70 per share that would have expired on June 20, 2012. As a result of the issuance of our prior Convertible Notes, the exercise price was reduced to $0.58. At the time the warrant was exercised during the first quarter of 2011, we determined that the aggregate fair value of the warrant was $1,847, which was an increase in value of $950 from the fair value of the warrant as of December 31, 2010. This change in fair value was recorded as expense within other income (expense), net for the three and six months ended June 30, 2011. The aggregate fair value of the warrant was reclassified to additional paid-in capital at the time of exercise. In addition, we received proceeds of $298 in connection with the exercise of the warrant. 


20


VONAGE HOLDINGS CORP.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


Note 6.    Commitments and Contingencies
Litigation
IP Matters
Hitachi. On January 27, 2011, we met with Hitachi, Ltd. to discuss an opportunity for us to obtain a non-exclusive license to certain Hitachi patents that Hitachi claimed may be relevant to our business. After review, we do not believe these patents are applicable to our business or otherwise enforceable against Vonage, and have conveyed this position to Hitachi. At the parties' most recent meeting on April 12, 2012, Hitachi identified additional Hitachi patents Hitachi believed may be relevant to our business. After a review of these additional patents, we concluded that these patents do not apply to our business and so informed Hitachi. As of July 31, 2012, we have received no further communication from Hitachi regarding the licensing of patents.
Bear Creek Technologies, Inc. On February 22, 2011, Bear Creek Technologies, Inc. (“Bear Creek”) filed a lawsuit against Vonage Holdings Corp., Vonage America, Inc., and Vonage Marketing LLC in the United States District Court for the Eastern District of Virginia (Norfolk Division) alleging that Vonage's products and services are covered by United States Patent No. 7,899,722, entitled “System for Interconnecting Standard Telephony Communications Equipment to Internet Protocol Networks” (the “722 Patent”). The suit also named numerous other defendants, including Verizon Communications, Inc., Comcast Corporation, Time-Warner Cable, Inc., AT&T, Inc., and T-Mobile USA Inc. On April 26, 2011, Bear Creek amended its complaint adding several defendants, dropping Vonage Communications (a non-existent entity) from the suit, and adding allegations of induced infringement and willful infringement. On May 9, 2011, Vonage filed a Motion to Sever Plaintiff's Claims against the Vonage entities and transfer them to New Jersey. On May 27, 2011, Vonage filed a Motion to Dismiss Bear Creek's claims of induced and willful infringement. Subsequently, other defendants filed similar motions to dismiss and sever and transfer. A hearing on the motions was held on August 12, 2011. On August 17, 2011, the Court dismissed Bear Creek's case against the Vonage entities, as well as all the other defendants, except for one defendant. Later, on August 17, 2011, Bear Creek re-filed its complaint concerning the '722 Patent in the United States District Court for the District of Delaware against the same Vonage entities. In its Delaware complaint, Bear Creek alleges that Vonage is infringing one or more claims of the '722 Patent.  In addition, Bear Creek alleges that Vonage is contributing to and inducing infringement of one or more claims of the '722 Patent. On September 28, 2011, Vonage filed a motion to dismiss Bear Creek's claims for induced, contributory, and willful inducement. The motion is now fully briefed, but has not been ruled upon. On January 25, 2012, Bear Creek filed a motion with the United States Judicial Panel on Multidistrict Litigation seeking to transfer and consolidate its litigation against Vonage with thirteen separate actions Bear Creek filed in the U.S. District Courts for Delaware and the Eastern District of Virginia. On April 26, 2012, the United States Patent and Trademark Office granted the request of a third-party to reexamine the asserted '722 patent and issued an initial Office Action rejecting all of the '722 patent claims. On May 2, 2012, the Multidistrict Litigation Panel granted Bear Creek's motion and ordered the coordination or consolidation for pretrial proceedings of all fourteen actions in the U.S. District Court for the District of Delaware. No case schedule has been set by the Court.
GTZM Technology Ventures Ltd. On September 8, 2011, GTZM Technology Ventures Ltd. (“GTZM”) filed a lawsuit against Vonage Holdings Corp., Vonage America Inc. and Vonage Marketing LLC in the United States District Court for the District of Delaware alleging that Vonage's products and services are covered by United States Patent No. 5,455,859, entitled “Telephone Handset Interface for Device Having Audio Input”. The suit also named numerous other defendants, including Comcast Corporation, Cox Communications, Inc. and Time Warner Cable. On October 25, 2011, Vonage filed a Motion to Sever GTZM's claims against the Vonage entities from GTZM's claims against the other defendants. Shortly before the June 7, 2012 oral argument on this motion, GTZM agreed to sever its claims against Vonage from those against the remaining defendants for trial in exchange for Vonage's agreement to consolidate pretrial proceedings.  The parties submitted a stipulation formalizing this agreement which was entered by the Court on July 26, 2012.  GTZM filed a First Amended Complaint on November 2, 2011. Vonage filed its answer to GTZM's First Amended Complaint on December 6, 2011. On March 2, 2012, the Court issued a scheduling order. Discovery is ongoing in this matter.
From time to time, in addition to those identified above, we are subject to legal proceedings, claims, investigations, and proceedings in the ordinary course of business, including claims of alleged infringement of third-party patents and other intellectual property rights, commercial, employment, and other matters. From time to time we receive letters or other communications from third parties initiating an opportunity for us to obtain patent licenses that might be relevant to our business or alleging that our services infringe upon third party patents or other intellectual property. In accordance with generally accepted accounting principles, we make a provision for a liability when it is both probable that a liability has been incurred and the amount of the loss or range of loss can be reasonably estimated. These provisions, if any, are reviewed at least quarterly and adjusted to reflect the impacts of negotiations, settlements, rulings, advice of legal counsel, and other information and events pertaining to a particular case. Litigation is inherently unpredictable. We believe that we have valid defenses with respect to the legal matters pending against us and are

21


VONAGE HOLDINGS CORP.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


vigorously defending these matters. Given the uncertainty surrounding litigation and our inability to assess the likelihood of a favorable or unfavorable outcome in the above noted matters, it is possible that the resolution of one or more of these matters could have a material adverse effect on our consolidated financial position, cash flows or results of operations.
Regulation
Telephony services are subject to a broad spectrum of state and federal regulations. Because of the uncertainty over whether Voice over Internet Protocol (“VoIP”) should be treated as a telecommunications or information service, we have been involved in a substantial amount of state and federal regulatory activity. Implementation and interpretation of the existing laws and regulations is ongoing and is subject to litigation by various federal and state agencies and courts. Due to the uncertainty over the regulatory classification of VoIP service, there can be no assurance that we will not be subject to new regulations or existing regulations under new interpretations, and that such change would not introduce material additional costs to our business.
Federal – CALEA
On August 5, 2005, the Federal Communications Commission (the “FCC”) released an Order extending the obligations of the Communications Assistance for Law Enforcement Act (“CALEA”) to interconnected VoIP providers. Under CALEA, telecommunications carriers must assist law enforcement in executing electronic surveillance, which includes the capability to provide call content and call-identifying information to a local enforcement agency, or LEA, pursuant to a court order or other lawful authorization.
The FCC required all interconnected VoIP providers to become fully CALEA compliant by May 14, 2007. Vonage has tested with a federal law enforcement agency and implemented a trusted third party CALEA solution to meet this requirement.  We could be subject to an enforcement action in the future in the event the government took the position that we were not in compliance with CALEA. 
Federal – Local Number Portability
On May 13, 2009, the FCC adopted an order that reduced to one business day the amount of time that an interconnected VoIP provider such as us have to port a telephone number to another provider. If we, or third parties we rely upon for porting, have difficulty executing the new one-day porting requirement, we could be subject to FCC enforcement action.
Federal – Net Neutrality
Clear and enforceable net neutrality rules would make it more difficult for broadband Internet service providers to block or discriminate against Vonage service. Also explicitly applying net neutrality rules to wireless broadband Internet service could create greater opportunities for VoIP applications that run on wireless broadband Internet service. In October 2009, the FCC proposed the adoption of enforceable net neutrality rules for both wired and wireless broadband Internet service providers. The proposed rules would prohibit wired and wireless broadband Internet service providers from blocking or hindering lawful content, applications, or services and from unreasonably discriminating when transmitting lawful network traffic. In addition, broadband Internet service providers would have to publicly disclose certain information about their network management practices. In December 2010, the FCC adopted enforceable net neutrality rules based on its October 2009 proposal. All of the proposed rules in the October 2009 proposal applied to wired broadband Internet providers. The FCC applied some but not all of the proposed rules to wireless broadband service. Wireless broadband Internet services providers are prohibited from blocking or hindering voice or video applications that compete with the broadband Internet service provider's voice or video services. Wireless providers are also subject to transparency requirements, but they are not subject to the prohibition on unreasonable discrimination that applies to wired broadband Internet services providers. Final rules were filed in the Federal Register in September 2011. Shortly thereafter, a number of parties filed appeals of the rules in various federal circuit courts; some alleging that the FCC lacks authority to apply net neutrality rules to broadband service providers and some alleging that the rules did not go far enough. The D.C. Circuit Court of Appeals was selected by lottery to decide the appeals. The appeals are pending.
Federal – Intercarrier Compensation
On February 9, 2011, the FCC released a Notice of Proposed Rulemaking on reforming universal service and the intercarrier compensation (“ICC”) system that governs payments between telecommunications carriers primarily for terminating traffic. In particular, the FCC indicated that it has never determined the ICC obligations for VoIP service and sought comment on a number of proposals for how VoIP should be treated in the ICC system. The FCC's adoption of an ICC proposal will impact Vonage's costs

22


VONAGE HOLDINGS CORP.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


for telecommunications services. On October 27, 2011, the FCC adopted an order reforming universal service and ICC. The FCC order provides that VoIP originated calls will be subject to interstate access charges for long distance calls and reciprocal compensation for local calls that terminate to the public switched telephone network (“PSTN”). It also subjected PSTN originated traffic directed to VoIP subscribers to similar ICC obligations. The termination charges for all traffic, including VoIP originated traffic, will transition over several years to a bill and keep arrangement (i.e., no termination charges). Numerous parties filed appeals of the FCC order in multiple federal circuit courts of appeal. The 10th Circuit Court of Appeals was selected by lottery to decide the appeals. The appeals are pending.
Federal - Universal Service Contribution Reform
On April 30, 2012, the FCC released a Further Notice of Proposed Rulemaking on reforming federal universal service fund (“USF”) contributions. Currently USF contributions are assessed on the interstate and international revenue of traditional telephone carriers and interconnected VoIP providers like Vonage. The level of USF assessments on these providers has been going up over time because of decreases in the revenue subject to assessment due to substitution of non-assessable services such as non-interconnected VoIP services. If the FCC does reform USF contributions, it is likely that Vonage's contribution burden will decline.
State Telecommunications Regulation
In general, the focus of interconnected VoIP telecommunications regulation is at the federal level. On November 12, 2004, the FCC issued a declaratory ruling providing that our service is subject to federal regulation and preempted the Minnesota Public Utilities Commission from imposing certain of its regulations on us. The FCC's decision was based on its conclusion that our service is interstate in nature and cannot be separated into interstate and intrastate components. On March 21, 2007, the United States Court of Appeals for the 8th Circuit affirmed the FCC's declaratory ruling preempting state regulation of our service. The 8th Circuit found that it is impossible for us to separate our interstate traffic from our intrastate traffic because of the nomadic nature of the service. As a result, the 8th Circuit held that it was reasonable for the FCC to preempt state regulation of our service. The 8th Circuit was clear, however, that the preemptive effect of the FCC's declaratory ruling may be reexamined if technological advances allow for the separation of interstate and intrastate components of the nomadic VoIP service. Therefore, the preemption of state authority over our service under this ruling generally hinges on the inability to separate the interstate and intrastate components of the service.
While this ruling does not exempt us from all state oversight of our service, it effectively prevents state telecommunications regulators from imposing certain burdensome and inconsistent market entry requirements and certain other state utility rules and regulations on our service. State regulators continue to probe the limits of federal preemption in their attempts to apply state telecommunications regulation to interconnected VoIP service. On July 16, 2009, the Nebraska Public Service Commission and the Kansas Corporation Commission filed a petition with the FCC seeking a declaratory ruling or, alternatively, adoption of a rule declaring that state authorities may apply universal service funding requirements to nomadic VoIP providers. We participated in the FCC proceedings on the petition. On November 5, 2010, the FCC issued a declaratory ruling that allowed states to assess state USF on nomadic VoIP providers on a going forward basis provided that the states comply with certain conditions to ensure that imposing state USF does not conflict with federal law or policy. We expect that state public utility commissions and state legislators will continue their attempts to apply state telecommunications regulations to nomadic VoIP service.
Stand-by Letters of Credit
We had stand-by letters of credit totaling $5,839 and $6,836, as of June 30, 2012 and December 31, 2011, respectively.
End-User Commitments
We are obligated to provide telephone services to our registered end-users. The costs related to the potential utilization of minutes sold are expensed as incurred. Our obligation to provide this service is dependent on the proper functioning of systems controlled by third-party service providers. We do not have a contractual service relationship with some of these providers.
Vendor Commitments
We have committed to an international partnership with a foreign vendor. We have committed to pay this vendor approximately $500 in 2012, $800 annually in 2013 through 2016, and $300 in 2017, respectively.
We have purchased a software license from a vendor. We have committed to pay this vendor approximately $200 in 2012, $400 in 2013 and 2014, and $200 in 2015, respectively.

23


VONAGE HOLDINGS CORP.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


State and Municipal Taxes
In accordance with generally accepted accounting principles, we make a provision for a liability for taxes when it is both probable that a liability has been incurred and the amount of the liability or range of liability can be reasonably estimated. These provisions are reviewed at least quarterly and adjusted to reflect the impacts of negotiations, settlements, rulings, advice of legal counsel, and other information and events pertaining to a particular case. For a period of time, we did not collect or remit state or municipal taxes (such as sales, excise, utility, use, and ad valorem taxes), fees or surcharges (“Taxes”) on the charges to our customers for our services, except that we historically complied with the New Jersey sales tax. We have received inquiries or demands from a number of state and municipal taxing and 911 agencies seeking payment of Taxes that are applied to or collected from customers of providers of traditional public switched telephone network services. Although we have consistently maintained that these Taxes do not apply to our service for a variety of reasons depending on the statute or rule that establishes such obligations, a number of states have changed their statutes to expressly include VoIP and we are now collecting and remitting sales taxes in those states. In addition, many states address how VoIP providers should contribute to support public safety agencies, and in those states we remit fees to the appropriate state agencies. We could also be contacted by state or municipal taxing and 911 agencies regarding Taxes that do explicitly apply to VoIP and these agencies could seek retroactive payment of Taxes. As such, we have a reserve of $1,706 as of June 30, 2012 as our best estimate of the potential tax exposure for any retroactive assessment. We believe the maximum estimated exposure for retroactive assessments is approximately $4,000 as of June 30, 2012.


24


Item 2.
Management’s Discussion and Analysis of Financial Condition and Results of Operations

You should read the following discussion together with our consolidated financial statements and the related notes included elsewhere in this Form 10-Q and our audited financial statements included in our Annual Report on Form 10-K. This discussion contains forward-looking statements. These forward-looking statements are based on information available at the time the statements are made and/or management’s belief as of that time with respect to future events and involve risks and uncertainties that could cause actual results and outcomes to be materially different. Important factors that could cause such differences include but are not limited to: the competition we face; our ability to adapt to rapid changes in the market for voice and messaging services; our ability to retain customers and attract new customers; our ability to establish and expand strategic alliances; our dependence on third party facilities, equipment, systems and services; system disruptions or flaws in our technology and systems; intellectual property and other litigation that have been and may be brought against us; failure to protect our trademarks and internally developed software; our ability to obtain or maintain relevant intellectual property licenses; results of regulatory inquiries into our business practices; uncertainties relating to regulation of VoIP services; increased governmental regulation, currency restrictions, and other restraints and burdensome taxes and risks incident to foreign operations; our dependence upon key personnel; our history of net losses and ability to achieve consistent profitability in the future; fraudulent use of our name or services; our ability to maintain data security; security breaches and other compromises of information security; our dependence on our customers' existing broadband connections; differences between our service and traditional phone services, including our 911 service; any reinstatement of holdbacks by our vendors; our ability to obtain additional financing if required; restrictions in our debt agreements that may limit our operating flexibility; the Company's available capital resources and other financial and operational performance which may cause the Company not to make share repurchases as currently anticipated or to commence or suspend such repurchases from time to time without prior notice; and other factors that are set forth in the “Risk Factors” in our Annual Report on Form 10-K, in our Quarterly Reports on Form 10-Q and in our Current Reports on Form 8-K. While we may elect to update forward-looking statements at some point in the future, we specifically disclaim any obligation to do so, and therefore, you should not rely on these forward-looking statements as representing our views as of any date subsequent to the date this Form 10-Q is filed with the Securities and Exchange Commission.
Financial Information Presentation
For the financial information discussed in this Quarterly Report on Form 10-Q, other than per share and per line amounts, dollar amounts are presented in thousands, except where noted. All trademarks are the property of their owners.
Overview
We are a leading provider of communications services connecting people through cloud-connected devices worldwide. We rely heavily on our network, which is a flexible, scalable Session Initiation Protocol (SIP) based Voice over Internet Protocol, or VoIP, network. This platform enables a user via a single “identity,” either a number or user name, to access and utilize services and features regardless of how they are connected to the Internet, including over 3G, 4G, Cable, or DSL broadband networks. This technology enables us to offer our customers attractively priced voice and messaging services and other features around the world.
In 2009, we shifted our primary emphasis from the domestic home phone replacement market to the international long distance market. With Vonage World we offer unlimited calling domestically and to more than 60 countries, including India, Mexico, China, and Pakistan, for a flat monthly rate. We believe the value and convenience provided by Vonage World is particularly appealing to international long distance callers compared to offers from our competitors.
In addition to our landline telephony business, we are leveraging our technology to offer services and applications for mobile and other connected devices to address large existing markets. We introduced our first mobile offering in late 2009 and have continued to build upon our mobile services strategy with two product introductions in mid-2011. In early 2012, we introduced Vonage Mobile, our all-in-one mobile application that provides free calling and messaging between users who have the application, as well as low-cost international calling to more than 200 countries to any other phone. In addition, calls by users of the mobile application to Vonage home or business lines are also free. This mobile application works over WiFi, 3G and 4G and in more than 90 countries worldwide. Vonage Mobile consolidates the best features of our prior applications, while adding important functionality, better value, and improved ease of use. Vonage Mobile users can instantly add calling credit from within the application through iTunes or the Android Market for calls to users without the application. Vonage Mobile uses the phone's existing mobile number and contact list, eliminating the need for unique user names and duplicate identities for contacts and allowing users to build a free global calling and messaging network from their existing contacts using the application's multiple invitation system.
We had approximately 2.4 million subscriber lines for broadband telephone replacement services as of June 30, 2012. We bill customers in the United States, Canada, and the United Kingdom. Customers in the United States represented 94% of our subscriber lines at June 30, 2012.

25



Recent Developments
Termination of License and Managed Services Agreement
In 2009, the Company initiated a broad program to transform its IT infrastructure to better suit the needs of the business.  One component of that transformation was the development and implementation of a new billing and order management system. To that end, the Company entered into a License and Managed Services Agreement with Amdocs, dated as of December 23, 2009, as modified by the First Amending Agreement dated December 22, 2010 (the “License Agreement”), under which Amdocs was to develop and license software and provide enhanced billing and order management services to the Company.
As previously disclosed, we experienced delays and incremental costs during the course of the development and implementation of the new billing and ordering system and the transition of customers to the system. Concurrently, we made significant progress in other areas of our IT transformation, including the enhancement of our existing systems, application stability, improved data analytics to guide our business decision-making, and enhanced capability to quickly solve customer trouble tickets. Substantial improvements were also made to our business environment by upgrading our customer and billing databases. We have also implemented virtualization technology for our IT enterprise applications and cloud computing for our call processing network. The cumulative result of these changes is a substantially improved IT infrastructure. 
We conducted discussions with Amdocs to resolve the issues associated with the billing and ordering system. Based on these discussions, and after our consideration of the progress made improving our overall IT infrastructure, the incremental time and costs to develop and implement the Amdocs system, as well as the expected reduction in capital expenditures, in June 2012 we and Amdocs determined that terminating the program was in the best interest of both parties. On July 30, 2012, we entered into a Settlement Agreement with Amdocs terminating the License Agreement. As a result, we determined that a write-off of our investment in the system of $25,262, net of settlement amounts to the Company, was required in the second quarter of 2012. This charge is recorded as loss from abandonment of software assets in the statement of operations. While we did not realize the benefits expected from the new billing and order management system, we believe that the other substantial improvements to our IT infrastructure that have been achieved, in combination with our planned capital expenditures, leaves us well positioned to support our existing and anticipated products and services.
Share Repurchase
On July 25, 2012, our Board of Directors authorized a program to repurchase up to $50,000 of Vonage common stock through December 31, 2013. The specific timing and amount of repurchases will vary based on available capital resources and other financial and operational performance, market conditions, securities law limitations, and other factors. The repurchases will be made using our cash resources. The repurchase program may be commenced, suspended or discontinued at any time without prior notice. In any period, cash used in financing activities related to common stock repurchased may differ from the comparable change in stockholders' equity, reflecting timing differences between the recognition of share repurchase transactions and their settlement for cash.

Trends and Key Operating Data

A number of trends have a significant effect on our results of operations and are important to an understanding of our financial statements.
Broadband adoption. The number of United States households with broadband Internet access has grown significantly. On March 16, 2010, the Federal Communications Commission (“FCC”) released its National Broadband Plan, which seeks, through supporting broadband deployment and programs, to encourage broadband adoption for the approximately 100 million United States residents who do not have broadband at home. We expect the trend of greater broadband adoption to continue. We benefit from this trend because our service requires a broadband Internet connection and our potential addressable market increases as broadband adoption increases.
Competitive landscape. We face intense competition from traditional telephone companies, wireless companies, cable companies, and alternative voice communication providers. Most traditional wireline and wireless telephone service providers and cable companies are substantially larger and better capitalized than we are and have the advantage of a large existing customer base. In addition, because our competitors provide other services, they often choose to offer VoIP services or other voice services as part of a bundle that includes other products, such as video, high speed Internet access, and wireless telephone service, which we do not offer. In addition, such competitors may in the future require new customers or existing customers making changes to their service to purchase voice services when purchasing high speed Internet access. Further, as wireless providers offer more minutes at lower prices, better coverage, and companion landline alternative services, their services have become more attractive to households as a replacement for wireline service. We also compete against alternative voice communication providers, such as magicJack, Skype, and Google Voice. Some of these service providers have chosen to sacrifice telephony revenue in order to gain

26


market share and have offered their services at low prices or for free. As we continue to introduce applications that integrate different forms of voice and messaging services over multiple devices, we are facing competition from emerging competitors focused on similar integration, as well as from alternative voice communication providers. In addition, our competitors have partnered and may in the future partner with other competitors to offer products and services, leveraging their collective competitive positions. We also are subject to the risk of future disruptive technologies. In connection with our increasing emphasis on the international long distance market, we face competition from low-cost international calling cards and VoIP providers in addition to traditional telephone companies, cable companies, and wireless companies.
Regulation. Our business has developed in a relatively lightly regulated environment. The United States and other countries, however, are examining how VoIP services should be regulated. The November 2010 order by the FCC in response to a request by Kansas and Nebraska that permits states to impose state universal service fund obligations on VoIP service, discussed in Note 6 to our financial statements, is an example of efforts by regulators to determine how VoIP service fits into the telecommunications regulatory landscape. In addition to regulatory matters that directly address VoIP, a number of other regulatory initiatives could impact our business. One such regulatory initiative is net neutrality. In December 2010, the FCC adopted a revised set of net neutrality rules for broadband Internet service providers. These rules make it more difficult for broadband Internet service providers to block or discriminate against Vonage service. Several broadband Internet service providers have filed appeals of the FCC's new rules at the D.C. Circuit Court of Appeals alleging that the FCC lacks authority to apply its rules to broadband Internet service providers. In addition, on February 9, 2011, the FCC released a Notice of Proposed Rulemaking on reforming universal service and the intercarrier compensation (“ICC”) system that governs payments between telecommunications carriers primarily for terminating traffic. The FCC's adoption of an ICC proposal will impact Vonage's costs for telecommunications services. On October 27, 2011, the FCC adopted an order reforming universal service and ICC. The FCC order provides that VoIP originated calls will be subject to interstate access charges for long distance calls and reciprocal compensation for local calls that terminate to the public switched telephone network (“PSTN”). The termination charges for all traffic, including VoIP originated traffic, will transition over several years to a bill and keep arrangement (i.e., no termination charges). We believe that the order would positively impact our costs over time.
The table below includes key operating data that our management uses to measure the growth and operating performance of our business:
 
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2012
 
2011
 
2012
 
2011
Gross subscriber line additions
 
163,349

 
158,004

 
328,803

 
333,392

Change in net subscriber lines
 
(64
)
 
(10,568
)
 
(18,803
)
 
(7,223
)
Subscriber lines (at period end)
 
2,356,084

 
2,397,660

 
2,356,084

 
2,397,660

Average monthly customer churn
 
2.5
%
 
2.5
%
 
2.7
%
 
2.5
%
Average monthly operating revenues per line
 
$
29.98

 
$
30.28

 
$
30.14

 
$
30.41

Average monthly direct cost of telephony services per line
 
$
8.23

 
$
8.03

 
$
8.44

 
$
8.20

Marketing costs per gross subscriber line addition
 
$
336.43

 
$
330.44

 
$
329.61

 
$
304.79

Employees (excluding temporary help) (at period end)
 
988

 
1,059

 
988

 
1,059

Gross subscriber line additions. Gross subscriber line additions for a particular period are calculated by taking the net subscriber line additions during that particular period and adding to that the number of subscriber lines that terminated during that period. This number does not include subscriber lines both added and terminated during the period, where termination occurred within the first 30 days after activation. The number does include, however, subscriber lines added during the period that are terminated within 30 days of activation but after the end of the period.
Net subscriber line additions. Net subscriber line additions for a particular period reflect the number of subscriber lines at the end of the period, less the number of subscriber lines at the beginning of the period.
Subscriber lines. Our subscriber lines include, as of a particular date, all paid subscriber lines from which a customer can make an outbound telephone call on that date. Our subscriber lines include fax lines including fax lines bundled with subscriber lines in our small office home office calling plans and soft phones but do not include our virtual phone numbers or toll free numbers, which only allow inbound telephone calls to customers. Subscriber lines decreased from 2,397,660 as of June 30, 2011 to 2,356,084 as of June 30, 2012. For the three months ended June 30, 2012, we added 163,349 subscriber lines. We believe that the decrease in our subscriber lines from the prior year was primarily due to increasing competition, particularly from cable companies and alternative voice communication providers.

27


Average monthly customer churn. Average monthly customer churn for a particular period is calculated by dividing the number of customers that terminated during that period by the simple average number of customers during the period, and dividing the result by the number of months in the period. The simple average number of customers during the period is the number of customers on the first day of the period, plus the number of customers on the last day of the period, divided by two. Terminations, as used in the calculation of churn statistics, do not include customers terminated during the period if termination occurred within the first 30 days after activation. Our average monthly customer churn remained the same at 2.5% for the three months ended June 30, 2012 and June 30, 2011, respectively. We monitor churn on a daily basis and use it as an indicator of the level of customer satisfaction. Other companies may calculate churn differently, and their churn data may not be directly comparable to ours. Customers who have been with us for a year or more tend to have a lower churn rate than customers who have not. Our churn will fluctuate over time due to economic conditions, competitive pressures, marketplace perception of our services, and our ability to provide high quality customer care and network quality and add future innovative products and services.
Average monthly revenues per line. Average monthly revenues per line for a particular period is calculated by dividing our revenues for that period by the simple average number of subscriber lines for the period, and dividing the result by the number of months in the period. The simple average number of subscriber lines for the period is the number of subscriber lines on the first day of the period, plus the number of subscriber lines on the last day of the period, divided by two. Our average monthly revenues per line decreased slightly to $29.98 for the three months ended June 30, 2012 compared to $30.28 for the three months ended June 30, 2011 due primarily to the change in plan mix and lower activation fee revenue. We expect slight downward pressure on average monthly revenue per user in the third quarter due to changes in plan mix but expect selected pricing actions and higher priced rate plans in the fourth quarter may offset this downward pressure.
Average monthly direct cost of telephony services per line. Average monthly direct cost of telephony services per line for a particular period is calculated by dividing our direct cost of telephony services for that period by the simple average number of subscriber lines for the period, and dividing the result by the number of months in the period. We use the average monthly direct cost of telephony services per line to evaluate how effective we are at managing our costs of providing service. Our average monthly direct cost of telephony services per line increased to $8.23 for the three months ended June 30, 2012 compared to $8.03 for the three months ended June 30, 2011, due primarily to the increase in international calling by our growing base of Vonage World customers and the increase in regulatory fees, offset by the decrease in domestic termination costs due to a lower customer base and more favorable rates negotiated with our service providers. In addition, there is a decrease in our network costs and in our E-911 costs. Direct cost of telephony services both overall and on a per line basis is expected to increase in 2012. The drivers of this increase are increased international calling by our growing base of Vonage World customers partially offset by intelligent call routing and peering relationships we are implementing.
Marketing cost per gross subscriber line addition. Marketing cost per gross subscriber line addition is calculated by dividing our marketing expense for a particular period by the number of gross subscriber line additions during the period. Marketing expense does not include the cost of certain customer acquisition activities, such as rebates and promotions, which are accounted for as an offset to revenues, or customer equipment subsidies, which are accounted for as direct cost of goods sold. As a result, it does not represent the full cost to us of obtaining a new customer. Our marketing cost per gross subscriber line addition was $336.43 for the three months ended June 30, 2012 and $330.44 for the three months ended June 30, 2011. The increase resulted from incremental media pricing due to seasonality and expenditures associated with the market test of our low-priced domestic offer.
Employees. Employees represent the number of personnel that are on our payroll and exclude temporary or outsourced labor.
Revenues
Revenues consists of telephony services revenue and customer equipment and shipping revenue. Substantially all of our revenues are telephony services revenue. In the United States, we offer domestic and international rate plans to meet the needs of our customers, including a variety of residential plans, mobile plans, and small office and home office calling plans. The “Vonage World” plan, now available in the United States and Canada, offers unlimited calling across the United States and Puerto Rico, unlimited international calling to over 60 countries including India, Mexico, China and Pakistan, subject to certain restrictions, and free voicemail to text messages with Vonage Visual Voicemail. Each of our unlimited plans other than Vonage World offers unlimited domestic calling as well as unlimited calling to Puerto Rico, Canada, and selected European countries, subject to certain restrictions. Each of our basic plans offers a limited number of domestic calling minutes per month. We offer similar plans in Canada and the United Kingdom. Under our basic plans, we charge on a per minute basis when the number of domestic calling minutes included in the plan is exceeded for a particular month. International calls (except for calls to Puerto Rico, Canada and certain European countries under our unlimited plans and a variety of countries under international calling plans and Vonage World) are charged on a per minute basis. These per minute fees are not included in our monthly subscription fees.
In addition to our landline telephony business, we are leveraging our technology to offer services and applications for mobile and other connected devices to address large existing markets. We introduced our first mobile offering in late 2009 and in early

28


2012 we introduced Vonage Mobile, our all-in-one mobile application that provides free calling and messaging between users who have the application, as well as traditional paid international calling to any other phone. This mobile application works over WiFi, 3G and 4G and in more than 90 countries worldwide. The application consolidates the best features of our prior applications, while adding important functionality, better value and improved ease of use including direct payment through iTunes.
We derive most of our telephony services revenue from monthly subscription fees that we charge our customers under our service plans. We also offer residential fax service, virtual phone numbers, toll free numbers and other services, and charge an additional monthly fee for each service. One business fax line is included with each of our two small office and home office plans, but we charge monthly fees for additional business fax lines. We automatically charge these fees to our customers’ credit cards, debit cards, or electronic check payments (“ECP”), monthly in advance. We also automatically charge the per minute fees not included in our monthly subscription fees to our customers’ credit cards, debit cards or ECP monthly in arrears unless they exceed a certain dollar threshold, in which case they are charged immediately.
By collecting monthly subscription fees in advance and certain other charges immediately after they are incurred, we are able to reduce the amount of accounts receivable that we have outstanding, thus allowing us to have lower working capital requirements. Collecting in this manner also helps us mitigate bad debt losses, which are recorded as a reduction to revenue. If a customer’s credit card, debit card or ECP is declined, we generally suspend international calling capabilities as well as the customer’s ability to incur domestic usage charges in excess of their plan minutes. Historically, in most cases, we are able to correct the problem with the customer within the current monthly billing cycle. If the customer’s credit card, debit card or ECP could not be successfully processed during three billing cycles (i.e., the current and two subsequent monthly billing cycles), we terminate the account.
In the United States, we charge regulatory, compliance, E-911, and intellectual property-related recovery fees on a monthly basis to defray costs, and to cover taxes that we are charged by the suppliers of telecommunications services. In addition, we recognize revenue on a gross basis for contributions to the Federal Universal Service Fund (“USF”) and related fees. All other taxes are recorded on a net basis.
In addition, historically, we charged a disconnect fee for customers who terminated their service plan within the first twelve months of service. Disconnect fees are recorded as revenue and are recognized at the time the customer terminates service. Beginning in September 2010, we eliminated the disconnect fee for new customers. In February of 2012 we re-introduced service agreements as an option for new customers.
Telephony services revenue is offset by the cost of certain customer acquisition activities, such as rebates and promotions.
Customer equipment and shipping revenue consists of revenue from sales of customer equipment to our wholesalers or directly to customers and retailers. In addition, customer equipment and shipping revenue includes the fees, when collected, that we charge our customers for shipping any equipment to them.

Operating Expenses
Operating expenses consist of direct cost of telephony services, royalties, direct cost of goods sold, selling, general and administrative expense, marketing expense, and depreciation and amortization.
Direct cost of telephony services. Direct cost of telephony services primarily consists of fees that we pay to third parties on an ongoing basis in order to provide our services. These fees include:
Access charges that we pay to other telephone companies to terminate domestic and international calls on the public switched telephone network. These costs represented approximately 48% and 49% of our total direct cost of telephony services for the three months ended June 30, 2012 and 2011, respectively, with a portion of these payments ultimately being made to incumbent telephone companies. When a Vonage subscriber calls another Vonage subscriber, we do not pay an access charge.
The cost of leasing Internet transit services from multiple Internet service providers. This Internet connectivity is used to carry VoIP session initiation signaling and packetized audio media between our subscribers and our regional data centers.
The cost of leasing from other telephone companies the telephone numbers that we provide to our customers. We lease these telephone numbers on a monthly basis.
The cost of co-locating our regional data connection point equipment in third-party facilities owned by other telephone companies, Internet service providers or collocation facility providers.
The cost of providing local number portability, which allows customers to move their existing telephone numbers from another provider to our service. Only regulated telecommunications providers have access to the centralized

29


number databases that facilitate this process. Because we are not a regulated telecommunications provider, we must pay other telecommunications providers to process our local number portability requests.
The cost of complying with FCC regulations regarding VoIP emergency services, which require us to provide enhanced emergency dialing capabilities to transmit 911 calls for all of our customers.
Taxes that we pay on our purchase of telecommunications services from our suppliers or imposed by government agencies such as Federal USF and related fees.
Direct cost of goods sold. Direct cost of goods sold primarily consists of costs that we incur when a customer first subscribes to our service. These costs include:
The cost of the equipment that we provide to customers who subscribe to our service through our direct sales channel in excess of activation fees when an activation fee is collected. The remaining cost of customer equipment is deferred up to the activation fee collected and amortized over the estimated average customer life.
The cost of the equipment that we sell directly to retailers.
The cost of shipping and handling for customer equipment, together with the installation manual, that we ship to customers.
The cost of certain products or services that we give customers as promotions.
Selling, general and administrative expense. Selling, general and administrative expense includes:
Compensation and benefit costs for all employees, which is the largest component of selling, general and administrative expense and includes customer care, research and development, network engineering and operations, sales and marketing, executive, legal, finance, and human resources personnel.
Share-based expense related to share-based awards to employees, directors, and consultants.
Outsourced labor related to customer care, kiosk and events sales teams, and retail support activities.
Product awareness advertising.
Transaction fees paid to credit card, debit card, and ECP companies and other third party billers such as iTunes, which may include a per transaction charge in addition to a percent of billings charge.
Rent and related expenses.
Professional fees for legal, accounting, tax, public relations, lobbying, and development activities.
Litigation settlements.
Marketing expense. Marketing expense includes:
Advertising costs, which comprise a majority of our marketing expense and include online, television, direct mail, alternative media, promotions, sponsorships, and inbound and outbound telemarketing.
Creative and production costs.
The costs to serve and track our online advertising.
Certain amounts we pay to retailers for activation commissions.
The cost associated with our customer referral program.
Depreciation and amortization expenses. Depreciation and amortization expenses include:
Depreciation of our network equipment, furniture and fixtures, and employee computer equipment.
Amortization of leasehold improvements and purchased and developed software.
Amortization of intangible assets (patents and trademarks).
Loss on disposal or impairment of property and equipment.
Loss from abandonment of software assets. Loss from abandonment of software assets include:
Impairment of investment in software assets.
Other Income (Expense)
Other Income (Expense) includes:

30


Interest income on cash and cash equivalents.
Interest expense on notes payable, patent litigation judgments and settlements and capital leases.
Amortization of debt related costs.
Accretion of notes.
Realized and unrealized gains (losses) on foreign currency.
Gain (loss) on extinguishment of notes.
Change in fair value of embedded features within stock warrant.


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Results of Operations
The following table sets forth, as a percentage of consolidated operating revenues, our consolidated statement of operations for the periods indicated:
 
 
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2012
 
2011
 
2012
 
2011
 
 
 
 
 
 
 
 
 
Revenues
 
100
 %
 
100
 %
 
100
 %
 
100
 %
 
 
 
 
 
 
 
 
 
Operating Expenses:
 
 
 
 
 
 
 
 
Direct cost of telephony services (excluding depreciation and amortization)
 
27

 
27

 
28

 
27

Direct cost of goods sold
 
4

 
4

 
5

 
5

Selling, general and administrative
 
28

 
27

 
28

 
27

Marketing
 
26

 
24

 
25

 
23

Depreciation and amortization
 
4

 
4

 
4

 
4

Loss from abandonment of software assets
 
12

 

 
6

 

 
 
101

 
86

 
96

 
86

(Loss) income from operations
 
(1
)
 
14

 
4

 
14

Other Income (Expense):
 
 
 
 
 
 
 
 
Interest income
 

 

 

 

Interest expense
 
(1
)
 
(3
)
 
(1
)
 
(3
)
Change in fair value of stock warrant
 

 

 

 

Loss on extinguishment of notes
 

 
(1
)
 

 
(1
)
Other income (expense), net
 

 

 

 

 
 
(1
)
 
(4
)
 
(1
)
 
(4
)
(Loss) income before income tax benefit (expense)
 
(2
)
 
10

 
3

 
10

Income tax benefit (expense)
 

 

 
(1
)
 

Net (loss) income
 
(2
)%
 
10
 %
 
2
 %
 
10
 %

Summary of Results for the Three and Six Months Ended June 30, 2012 and June 30, 2011
Revenues, Direct Cost of Telephony Services and Direct Cost of Good Sold
 
(in thousands, except percentages)
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2012
 
2011
 
Dollar
Change
 
Percent
Change
 
2012
 
2011
 
Dollar
Change
 
Percent
Change
Revenues
 
$
211,916

 
$
218,285

 
$
(6,369
)
 
(3
)%
 
$
427,819

 
$
438,126

 
$
(10,307
)
 
(2
)%
Direct cost of telephony services(1)
 
58,195

 
57,883

 
312

 
1
 %
 
119,818

 
118,072

 
1,746

 
1
 %
Direct cost of good sold
 
9,275

 
9,865

 
(590
)
 
(6
)%
 
19,121

 
20,920

 
(1,799
)
 
(9
)%
 
 
144,446

 
150,537

 
(6,091
)
 
(4
)%
 
288,880

 
299,134

 
(10,254
)
 
(3
)%
 
(1)
Excludes depreciation and amortization of $3,929, $3,867, $7,859, $7,991, respectively.
Revenues. For the three months ended June 30, 2012, revenues decreased by $6,369, or 3%, compared to the three months ended June 30, 2011. This was primarily driven by a decrease of $4,253 in monthly subscription fees resulting from a decreased number of subscription lines, which reduced from 2,397,660 at June 30, 2011 to 2,356,084 at June 30, 2012, and changes in plan mix, a decrease in activation fees of $1,064, and an increase in credits issued to subscribers of $143. There was a decrease in additional features revenue of $427 due primarily to customers opting for our Vonage World offering, which now includes directory assistance and voice mail to text, and a decrease in other revenue of $796 due to lower rates from our revenue sharing partners.

32


In addition, there was a decrease of $488 in equipment and shipping revenue due to lower direct customer additions and elimination of equipment recovery fees for new customers, and an increase of $78 in bad debt expense. These decreases were offset by an increase in our regulatory fee revenue of $1,066, which includes an increase of $2,597 in USF fees offset by a decrease in regulatory recovery fees and E-911 fees of $1,531, and an increase in fees that we charged for disconnecting our service of $156.
For the six months ended June 30, 2012, revenues decreased by $10,307, or 2%, compared to the six months ended June 30, 2011. This was primarily driven by a decrease of $5,635 in monthly subscription fees resulting from a decreased number of subscription lines, which reduced from 2,397,660 at June 30, 2011 to 2,356,084 at June 30, 2012, and changes in plan mix, a decrease in activation fees of $2,462, and an increase in credits issued to subscribers of $511. There was a reduction in international minutes of use revenue of $172 and a decrease in additional features revenue of $905 due primarily to customers opting for our Vonage World offering, which now includes directory assistance and voice mail to text. There was also a decrease in fees that we charged for disconnecting our service of $528 due to elimination of disconnect fees for new customers in September 2010 and a decrease in overage in plan minutes of $619. In addition, there was a decrease of $1,601 in equipment and shipping revenue due to lower direct customer additions and elimination of equipment recovery fees for new customers and a decrease in other revenue of $747 due to lower rates from our revenue sharing partners. These decreases were offset by a decrease of $341 in bad debt expense due to improved customer credit quality and lower non-pay churn, an increase in our regulatory fee revenue of $2,532, which includes an increase of $5,362 in USF fees offset by a decrease in regulatory recovery fees and E-911 fees of $2,830.
Direct cost of telephony services. For the three months ended June 30, 2012 compared to the three months ended June 30, 2011, the increase in direct cost of telephony services of $312, or 1%, was primarily driven by an increased cost of $1,916 from higher international call volume associated with Vonage World, and an increase of USF and related fees imposed by government agencies of $2,952. These increases were partially offset by a decrease in domestic termination costs of $1,949 due to improved termination rates, which are costs that we pay other phone companies for terminating phone calls, and fewer minutes of use and a decrease in our network costs of $2,075, which includes costs for co-locating in other carriers’ facilities, leasing phone numbers, routing calls on the Internet, E-911 costs, and transferring calls to and from the Internet to the public switched telephone network due to improved rates. There was also a decrease in local number portability costs of $288 due to lower rates and a decrease in other costs of $245.
For the six months ended June 30, 2012 compared to the six months ended June 30, 2011, the increase in direct cost of telephony services of $1,746, or 1%, was primarily driven by an increased cost of $5,883 from higher international call volume associated with Vonage World and an increased cost of $5,734 for our USF and related fees imposed by government agencies. These increases were partially offset by a decrease in domestic termination costs of $5,351 due to improved termination rates, which are costs that we pay other phone companies for terminating phone calls, and fewer minutes of use and a decrease in our network costs of $3,909, which includes costs for co-locating in other carriers’ facilities, leasing phone numbers, routing calls on the Internet, E-911 costs, and transferring calls to and from the Internet to the public switched telephone network due to improved rates. There was also a decrease in local number portability costs of $473 due to lower rates and a decrease in other costs of $138.
Direct cost of goods sold. For the three months ended June 30, 2012 compared to the three months ended June 30, 2011, the decrease in direct cost of goods sold of $590, or 6%, was primarily due to a decrease in amortization costs on deferred customer equipment of $804 and a decrease in waived activation fees for new customers of $1,114 due to lower direct customer adds. These decreases were offset by an increase in customer equipment costs of $1,288 from our retail expansion started in the second quarter of 2011 and an increase in shipping costs of $39.
For the six months ended June 30, 2012 compared to the six months ended June 30, 2011, the decrease in direct cost of goods sold of $1,799, or 9%, was primarily due to a decrease in amortization costs on deferred customer equipment of $1,906, a decrease in waived activation fees for new customers of $1,991 due to lower direct customer adds, and a decrease in shipping costs of $77. These decreases were offset by an increase in customer equipment costs of $2,173 from our retail expansion started in the second quarter of 2011.
Selling, General and Administrative
 
(in thousands, except percentages)
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2012
 
2011
 
Dollar
Change
 
Percent
Change
 
2012
 
2011
 
Dollar
Change
 
Percent
Change
Selling, general and administrative
 
$
58,396

 
$
58,481

 
$
(85
)
 
%
 
$
120,231

 
$
116,724

 
$
3,507

 
3
%

Selling, general and administrative. For the three months ended June 30, 2012 compared to the three months ended June 30, 2011, there was an increase in selling, general, and administrative expenses of $85, or 0%. This increase was primarily due to

33


higher retail kiosk costs of $295 due to the expansion of event teams, an increase in product awareness advertising of $203 related to our new mobile offering launched in February 2012, and an increase in web hosting cost of $194. There was also an increase in instore support of $317 related to retail expansion, an increase in other costs of $130, and an increase in professional fees of $473. These increases were offset by a decrease in shared based cost of $349, a decrease in credit card fees of $1,085, and a decrease in facility expense of $191.
For the six months ended June 30, 2012 compared to the six months ended June 30, 2011, there was an increase in selling, general, and administrative expenses of $3,507, or 3%. This increase was primarily due to higher retail kiosk costs of $1,830 due to the expansion of event teams, an increase in product awareness advertising of $2,147 related to our new mobile offering launched in February 2012, and an increase in professional fees of $446. There was also an increase in web hosting cost of $615, an increase in instore support of $809 related to retail expansion, an increase in other costs of $827, and an increase in settlement costs related to litigation of $95. These increases were offset by a decrease in salary related expense, outsourced temporary labor and severance costs of $570, a decrease in uncollected state and municipal tax expense of $109, and a decrease in credit card fees of $2,148. There was also a decrease in facility expense of $230 and a decrease in shared based cost of $201.

Marketing
 
(in thousands, except percentages)
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2012
 
2011
 
Dollar
Change
 
Percent
Change
 
2012
 
2011
 
Dollar
Change
 
Percent
Change
Marketing
 
$
54,956

 
$
52,211

 
$
2,745

 
5
%
 
$
108,378

 
$
101,615

 
$
6,763

 
7
%

Marketing. For the three months ended June 30, 2012 compared to the three months ended June 30, 2011, the increase in marketing expense of $2,745, or 5%, resulted from incremental media pricing due to seasonality and expenditures associated with the market test of our low-priced domestic offer.
For the six months ended June 30, 2012 compared to the six months ended June 30, 2011, the increase in marketing expense of $6,763, or 7%, resulted from increasing our marketing investment in television and retail to reach targeted ethnic segments and incremental media pricing in the second quarter due to seasonality and expenditures associated with the market test of our low-priced domestic offer.
Depreciation and Amortization
 
(in thousands, except percentages)
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2012
 
2011
 
Dollar
Change
 
Percent
Change
 
2012
 
2011
 
Dollar
Change
 
Percent
Change
Depreciation and amortization
 
$
8,518

 
$
8,664

 
$
(146
)
 
(2
)%
 
$
17,162

 
$
19,730

 
$
(2,568
)
 
(13
)%

Depreciation and amortization. The decrease in depreciation and amortization of $146, or 2%, for the three months ended June 30, 2012 compared to the three months ended June 30, 2011, was primarily due to lower depreciation of network equipment, computer hardware, and furniture of $388 and lower software amortization of $69 due to certain projects being fully amortized, offset by an increase in intangible asset amortization of $307 from additional intangible asset acquired during the fourth quarter of 2011.
The decrease in depreciation and amortization of $2,568, or 13%, for the six months ended June 30, 2012 compared to the six months ended June 30, 2011, was primarily due to lower depreciation of network equipment, computer hardware, and furniture of $1,101 and lower software amortization of $2,083 due to certain projects being fully amortized, offset by an increase in intangible asset amortization of $615 from additional intangible assets acquired during the fourth quarter of 2011.
Loss from abandonment of software assets
 

34


(in thousands, except percentages)
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2012
 
2011
 
Dollar
Change
 
Percent
Change
 
2012
 
2011
 
Dollar
Change
 
Percent
Change
Loss from abandonment of software assets
 
$
25,262