Verint® Systems Inc. (NASDAQ: VRNT) today announced that a leading communications provider of wireline and wireless services is leveraging its Impact 360® Desktop and Process Analytics™ software with PCI Encryption capabilities. The technology is helping the organization encrypt customer calls that are recorded via its existing workforce optimization solution from Verint.
The communications provider sought to address the requirements mandated by the Payment Card Industry Data Security Standard (PCI DSS), and further protect sensitive customer data from potential breaches. Capitalizing on its existing Verint call recording technology, the organization added Impact 360 Desktop and Process Analytics with PCI encryption.1 With these capabilities, it has equipped its operation with the ability to pause and resume interactions, and completely avoid the recording of sensitive information, such as cardholder data.
“Data security is a growing priority for organizations,” shares Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions™. “The number of data breaches that have occurred in just the past few years has made it imperative for businesses to comply with PCI standards by encrypting sensitive customer information when recorded, in transit and archived—not only to protect the business itself, but ultimately for the customer’s own protection. Verint software offers flexible security features that help our customers respond to specifications in the PCI standard and take a pointed approach to compliance and data protection.”
Impact 360 Desktop and Process Analytics helps address data privacy requirements, while capturing employee desktop activities across different systems, applications and processes. By enabling these aspects of customer service operations to be tracked, measured and analyzed, the software can help organizations—including this communications provider—improve efficiency, reduce costs and liability, and enhance the customer experience. With PCI Encryption come robust security options to help organizations achieve compliance with the PCI DSS such as AES 256-compliant encryption that helps protect data and includes a separate key management system. This helps enable users to move, archive and store customer data, while protecting it from unauthorized access.
Visit www.verint.com to learn more about Verint’s desktop and process analytics and PCI encryption solutions.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems
Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Its portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps organizations Make Big Data Actionable™ through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sources—such as voice, video and unstructured text. With Verint solutions and value-added services, organizations of all sizes can make more timely and effective decisions. Today, more than 10,000 organizations in over 150 countries, including over 80 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in NY, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2013 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2013 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, VOVICI, GMT, AUDIOLOG, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.
1 October 2012
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