Avnet Technology Solutions, the global IT solutions distribution leader and an operating group of Avnet, Inc. (NYSE: AVT), announced today that it has received the Polycom® RealPresence® Services Specialization (RPSS) designation and will now offer technical assistance center services. Polycom is a global leader in open, standards-based unified communication and collaboration. The technical assistance center services are available to channel partners in the U.S. and Canada through Avnet Services. Avnet’s RPSS designation will enable partners to provide value-added technical assistance center services for their unified communications customers without needing to develop these capabilities in house.
“Technical support is a critical component of any unified communications customer engagement because the solutions are so broadly used throughout organizations,” said Scott Delaney, vice president of business development, Avnet Services. “A fully-staffed technical assistance center is a resource-intensive proposition for solution providers, which is why Avnet invested in creating a cost-effective alternative for our partners. They can rely on Avnet Services to provide their customers with expert technical support, empowering solution providers to concentrate on further growing their businesses and sales.”
Avnet partners will be able to offer their customers access to world-class support. The Avnet technical assistance center will provide Level 1 and Level 2 support from Avnet’s Polycom Video Conferencing Engineers (PCVE) certified technicians. These experts can assist with technical support and failure determination, and will be able to access a working lab to help with issues resolution.
“We are committed to providing our customers with technology that exceeds their expectations, and technical support can greatly enhance their experiences with the solutions we’ve implemented,” said Alicia Heaton, director for software sales at Meridian IT Inc., a technology solutions provider and Avnet partner. “Avnet’s scale, scope and technical expertise make it an ideal resource to provide technical assistance center services. We know Avnet has the process-oriented approach that will ensure support issues are resolved quickly and efficiently.”
“Since joining forces last year, Avnet quickly recruited and developed a highly-specialized solution provider community that is helping us to expand quickly in high-growth vertical markets,” said Thomas Kelley, vice president of global distribution, Polycom. “Solution providers can rest assured that Avnet’s services have exceeded Polycom’s criteria specifically designed to create complete unified communications solutions.”
Avnet’s technical assistance center’s services for Polycom are one of the many IT lifecycle services available through Avnet Services. These lifecycle services are designed to support a product after it goes to market, and they include services related to integration, installation and implementation; call centers; field/depot repair; spare parts logistics; and end-of-life options such as responsible recycling. In addition to IT lifecycle services, Avnet Services offers partners a wide range of services focused on software and education that are designed to complement existing solutions sales and suppliers' services offerings.
All brands and trade names are trademarks or registered trademarks, and are the properties of their respective owners. Avnet disclaims any proprietary interest in marks other than its own.
About Avnet Technology Solutions
As a global IT solutions distributor, Avnet Technology Solutions collaborates with its customers and suppliers to create and deliver services, software and hardware solutions that address the business needs of their end-user customers locally and around the world. The group serves customers and suppliers in North America, Latin America and Caribbean, Asia Pacific, and Europe, Middle East and Africa. It generated US $10.36 billion in annual revenue for fiscal year 2013. Avnet Technology Solutions is an operating group of Avnet, Inc. For more information, visit http://www.ats.avnet.com/.
Avnet, Inc. (NYSE: AVT), a Fortune 500 company, is one of the largest distributors of electronic components, computer products and embedded technology serving customers globally. Avnet accelerates its partners' success by connecting the world's leading technology suppliers with a broad base of customers by providing cost-effective, value-added services and solutions. For the fiscal year ended June 29, 2013, Avnet generated revenue of $25.5 billion. For more information, visit www.avnet.com.
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