Service Now Throughout U.S. and Canada with Global Expansion Next
BETHESDA, Md., Sept. 3, 2013 /PRNewswire/ -- Marriott Hotels, the flagship brand of Marriott International (NYSE: MAR), continues to make travel more brilliant by offering mobile check-in on its wildly popular Marriott Mobile app at 329 properties in the continental U.S. and Canada*. This represents the broadest mobile service of its kind in the North American hospitality industry.
Today's always-connected Marriott Rewards members, who have downloaded the Marriott Mobile app, can check-in using their smartphones as early as 4 pm the day before their arrival and receive an automatic notification when their room is ready. When they arrive, Marriott Rewards guests simply go to the expedited mobile check-in desk where their key card will be ready and waiting for them.
Marriott Hotels began testing mobile check-in at 31 properties just three months ago. Adoption has been rapid as one-quarter of Marriott Rewards guests with reservations at those hotels used the Marriott Mobile app to check-in.
The app makes it easier than ever to simply tap to join Marriott Rewards, as well as gain immediate access to mobile check-in at Marriott Hotels, room-ready alerts, and other services available only to Marriott Rewards members exclusively on the app. Mobile check-in is part of the free Marriott Mobile app available in the Apple iTunes Store and Google Play. Learn more about mobile check-in and download the app http://www.marriott.com/marriott/mobile-check-in-marriott-hotels-and-resorts.mi
Mobile is Marriott's fastest growing consumer channel. Mobile accounts for 10 million visits per month, and the Marriott Mobile app has been downloaded 2.3 million times. Last year, mobile devices (smartphones and tablets) accounted for over $700 million in revenue. Marriott mobile revenue has grown more than 80 percent during the past year.
In its drive to co-create the future of travel with its customers, Marriott Hotels solicited feedback from users of the app about what is most important to them. Based on this feedback, Marriott plans to add mobile checkout in November, including the option to have folios emailed.
In a nod to its increasingly mobile and global guests, Marriott Hotels will begin testing mobile check-in in 15 other countries, including the United Kingdom, China, United Arab Emirates, Mexico and India beginning in late November.
The brand's innovation loop never ends as Marriott Hotels has launched four mobile "incubator" hotels to test future mobile enhancements. Guests at those hotels can make service requests using their smartphones. Among the most popular guest requests so far: additional towels, wake-up calls and housekeeping.
"We recognize our guests – especially Millennials – do not separate work and play, and travel enhances them both," said Paul Cahill, senior vice president of brand management for Marriott Hotels. "They are more mobile and global than ever before, and technology – especially their mobile devices – keeps them connected to their world. We will continue to engage our guests to join with us on our journey to transform Marriott for next generation travelers."
Marriott recently launched a new website – www.travelbrilliantly.com – revealing innovations under development, as well as a co-creation platform to solicit future-forward ideas from influencers, experts and traveling consumer enthusiasts. Visitors to the website are invited to share their groundbreaking ideas to improve the modern travel experience across design, culinary, wellness and technology.
Mobile check-in is just one of many innovations Marriott has launched in its transformational journey. By the end of next year, the brand expects to have its industry-leading Greatroom lobby concept fully deployed, offering a seamless experience merging modern, stylish design and comfort, with greater access to food and beverage, and technology whether for groups or individuals at work or play. In The Underground – the company's subterranean innovation lab – Marriott Hotels is working on the next generation guest room based on extensive research and collaboration with next generation travelers. Because the way people work is changing, Marriott Hotels is also re-imagining meetings. Workspace on Demand makes booking a lobby workspace or meeting room as easy as booking a guest room using a digital device. The first of its kind app – Red Coat Direct – enables meeting organizers to adjust and edit their meeting requests and preferences with a touch of a button and without ever leaving the meeting room. Workspring at Marriott at the Redmond Marriott Town Center is the industry's first purpose-built suite of integrated spaces and common areas designed for small meetings, taking a holistic approach it brings together seamlessly integrated service, technology and contemporary design.
*The mobile check-in is available throughout Canada except in the Provence of Quebec.
About Marriott Hotels
With 500 hotels and resorts in nearly 60 countries around the world, Marriott Hotels is evolving travel through every aspect of the guest's stay, enabling the next generation to Travel Brilliantly. Boldly transforming itself for mobile and global travelers who blend work and play, Marriott leads the industry with innovations, including the Greatroom, Future of Meetings and Mobile Guest Services that elevates style & design and technology. All Marriott hotels participate in the award winning Marriott Rewards frequent travel program that allows members to earn hotel points or airline miles for every dollar spent during each stay. For more information, visit www.MarriottHotels.com.
About Marriott.com & Mobile
The Marriott Mobile app has been downloaded over 2 million times, and Marriott.com receives over 4.5 million visitors a month from smartphone. Last year Internet Retailer ranked Marriott Mobile the 3rd largest mCommerce site, behind Amazon and Apple.
Visit Marriott International, Inc. (NYSE: MAR) for company information. For more information or reservations, please visit our web site at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com.
SOURCE Marriott Hotels & Resorts
|Marriott's Mobile Check-In App Now Available at Atlanta Marriott Alpharetta (2013/12/9)|
|KFC’s Boneless Chicken Just Got a Whole Lot Crunchier! ()|
|Square and Whole Foods Market(R) Partner to Create Faster, Easier Payment and Checkout Experiences (2014/2/11)|
|RBC inks first deal for its Social Finance initiative, investing $500,000 in MaRS Cleantech Fund ()|
|Mars One Selects Lockheed Martin To Study First Private Unmanned Mission To Mars ()|
|New MaRS investment platform to mobilize private capital for public good ()|
|Catch up on Veronica Mars TV Series Just in Time for the Movie — Full Series On Demand Exclusively on Prime Instant Video (2014/1/9)|
|Additional VERONICA MARS Fan Event Showtimes Available at AMC Theatres (2014/2/13)|
|EMCORE Awarded Solar Panel Manufacturing Contract by ATK for NASA's InSight Mars Lander Mission (2014/2/26)|
|Martians Are Invading Earth in Majesco's Romans from Mars for iOS and Android Devices (2013/10/31)|
|Mars National Bank PA||View mnbp Stock Quote|
|Placer Del Mar Ltd||View pdmt Stock Quote|
|Invertec Pesquera Mar de Chiloe SA||View inverma-sd Stock Quote|
|Mars Engineering Corporation||View 6419 Stock Quote|
|Marriott International, Inc. Class A||View mar Stock Quote|
|Marret Resource Corp||View mar Stock Quote|
|Malachite Resources Ltd||View mar Stock Quote|
|Start Premium Trial||Register For Free|
|P||F||Fund Financial Data (13,000+ funds)|
|P||F||Stock Financial Data (7,000+ stocks)|
|P||F||Stock and Fund Screeners (basic)|
|P||F||Investing Articles and Market Commentary|
|P||F||Articles Archive (>30 days)|
|P||F||Discuss (dozens of stock, fund, bond, and general bulletin boards)|
|P||F||Portfolio Manager (basic)|
|P||F||Morningstar Investment Classroom|
|P||F||Access Your Portfolio Anytime, Anywhere via Your Mobile Device|
|P||Morningstar Fund Analyst Reports (full research on 1,700 funds, ETFs, and CEFs)|
|P||Morningstar Stock Analyst Reports (full research on more than 1,100 stocks)|
|P||Portfolio Manager (advanced with 10 X-Ray analyses, including recommendations)|
|P||Portfolio Monitor (monthly and on-demand personalized portfolio statements)|
|P||Morningstar Proprietary Stock Information (stock star ratings, buy/sell prices, economic moat ratings, and more)|
|P||Morningstar 5-Star Stock and Fund Favorites & Red Flags eNewsletters|
|P||Premium Stock and Fund Screeners (advanced with nearly infinite ways to find the best securities for you)|
|P||Discounts on Morningstar newsletters, books, seminars, and more|
Access these features and more when you sign up for Free Membership.
Join Morningstar today. It's Free.
Access these features and more when you sign up for Premium Membership.
Start your free 14-day trial today online
Your subscription may be tax deductible. Please contact your tax advisor.