2013/1/29 - New BroadVision 9 Solution Mobilizes and Socializes e-Business

BroadVision 9 will revolutionize e-business 2.0 platforms by seamlessly tying cloud-based relationship management with engagement management. With BroadVision 9, companies will gain new levels of insights into their organization and how it does business with its customers. The new solution will enable companies to work socially and unlock true business potential by engaging and connecting with customers anytime, with anyone, and on any device. By taking social networking principles and applying these to e-business, companies will have immediate access to information they need to close customer deals, enable people to find new information or resources for a more personalized customer experience, and provide a more transparent environment where accountable business decisions can be made.

BroadVision 9 is designed to help organizations in a wide range of vertical industries including systems integrators, human resources, healthcare, telecommunications, higher education, financial services, marketing, and others. Providing a cost-effective solution with a rapid-time to deployment, BroadVision 9 customers will benefit from:

• A Flexible and Secure Interface: Connecting with customers in workspaces that are totally private, semi-private, or open gives financial service companies the ability to do business and personally meet the needs of each customer at their most convenient times in a safe, controlled manner regardless of time zones, location, or device
• Enhanced Customer Service: Social and mobile capabilities make it easier for telecommunication sales teams to discuss and analyze customer questions and comments for more personalized and efficient customer service, often reducing support costs
• Deeper Brand Loyalty: Keep retail customers engaged with the brand by providing a rich community experience where they can connect, build relationships, share ideas, create content, and learn from one another or invited experts on community blogs, wikis, forums, events, calendars, and polls

"With BroadVision 9, we will be providing companies with a unified mobile and social platform to transform traditional relationship management to engagement management with immediate impact to the bottom line," said Dr. Pehong Chen, Chairman, President, and CEO of BroadVision. "For example, a financial institution can use the solution's flexible infrastructure to conduct separate types of engagement between three different constituencies, namely their clients, internal relationship managers, and third party financial experts. Clients can participate in special communities moderated by the institution or third party domain experts to gain in-depth knowledge or exchange ideas about a host of financial issues or products on an anonymous basis. Meanwhile, the financial institution and its relationship managers have full access to all of the client's questions and preferences, and can follow-up in private and secure individualized communities with personalized services. Moreover, this unified platform enables the financial institution to retain its corporate knowledge and memory of all activities, and thereby achieving superior governance internally and higher customer satisfaction and retention externally."

BroadVision® solutions power some of the world's most sophisticated public and private Web sites. BroadVision K2 solutions are comprehensive and scalable e-business platforms and include Business, eMerchandising, Financial, and Commerce Agility Suites. Clearvale by BroadVision is the social network for business where transparency and accountability mean real work gets done. Only Clearvale enables businesses to establish separate social networks for both internal and external entities and manage them together as a whole, creating a social enterprise ecosystem. 

Additional Resources:

• Learn more about Clearvale
• Read the BroadVision blog
• Watch a video about Clearvale
• Follow Clearvale on Twitter @Clearvale
• Like Clearvale on Facebook

About BroadVision

Driving innovation since 1993, BroadVision (Nasdaq:BVSN) is an innovative provider of e-business and social networking solutions for organizations seeking to grow profitably by improving online business processes through invited participation and social interaction. Our solutions -- including Clearvale, the world's first network of networks for the socially driven enterprise -- enable mission-critical e-business for next-generation organizations around the globe. The customers benefiting from BroadVision solutions include Aeroxchange Ltd., Centre for Railway Information Systems, Controller General of Defence Accounts, Fiat S.p.A., Hilti AG, Iberia, Indian Railways Catering and Tourism Company, Kotak Mahindra Bank Ltd., Malayala Manorama Co. Ltd., Promart Retail India Pvt. Ltd., SINA, SOFTBANK TELECOM Corp., Thomas Cook India Ltd., Vodafone, and more. Visit www.BroadVision.com for more details.

BroadVision and Clearvale and all their case-sensitive permutations are trademarks or registered trademarks of BroadVision, Inc. in the United States of America and other countries.

The BroadVision logo is available at http://www.globenewswire.com/newsroom/prs/?pkgid=5621

CONTACT: BroadVision Contact:
         Karen Cohen
         Public & Analyst Relations Manager
         BroadVision, Inc.
         650.295.0716 x7174
         karen.cohen@broadvision.com