2013/3/6 - Brooks Brothers Advances Omni-Channel and Global Commerce Strategy with Demandware

Brooks Brothers Advances Omni-Channel and Global Commerce Strategy with Demandware (Photo: Business Wire)

In 1818, Brooks Brothers became the first ready-to-wear fashion emporium in America with the opening of its initial store. Since that time, it has become an institution shaping the style of American dress through fashion innovation, fine quality, personal service and exceptional value. Today, Brooks Brothers has more than 330 stores around the world.

Brooks Brothers selected Demandware because it enables the company to execute its digital commerce strategies with speed and agility. In addition, Demandware’s cloud model provides operational efficiencies and better economics for Brooks Brothers’ complex environment that includes many different and evolving product categories, a proliferation of customer data and intelligence, and an ever-increasing amount of content to help consumers research and purchase products. With Demandware, Brooks Brothers is able to effectively manage multiple sites across geographies and channels.

“Over the past two centuries, many things have changed, but Brooks Brothers’ commitment to innovation and a superior brand experience has not wavered,” said Ken Seiff, EVP, direct and omni-channel at Brooks Brothers. “We want to serve our customers in the most exceptional ways regardless of which channel they choose to engage with us. This means knowing their preferences and providing a personalized shopping experience at all times.”

“It’s Brooks Brothers’ dedication to quality and service that keeps customers coming back to this iconic brand generation after generation,” said Tom Ebling, CEO, Demandware. “Today, Brooks Brothers continues to transform its business to meet the evolving needs of discerning consumers across channels and geographies. With Demandware Commerce, they have an enterprise-class platform that allows them to move quickly to continually provide the best brand experiences to its loyal customer base.”

Brooks Brothers collaborated with Demandware LINK Solution Partner, Fluid, Inc. for site development, design and system integration. Brooks Brothers also leveraged several pre-built integrations to third-party technologies available through the Demandware LINK Marketplace, including Experian QAS, Accertify, Bazaarvoice, ExactTarget, MyBuys and PayPal.

About Brooks Brothers

Established in 1818, Brooks Brothers was the first to offer ready-to-wear clothing and has continued throughout history with iconic product introductions including: seersucker, madras, the non-iron shirt and the original button-down collar. Nearly two centuries later, Brooks Brothers is proud to uphold the same traditions and values and to be the destination for ladies and gentlemen from every generation. Since its founding 193 years ago in New York, Brooks Brothers has become a legendary international retailer while maintaining a steadfast commitment to exceptional service, quality, style and value. For more information visit: www.brooksbrothers.com

About Demandware

Demandware, a leader in digital commerce, enables the world’s premier retailers to move faster and grow faster in the changing face of retail. Demandware’s enterprise cloud platform minimizes the costs and complexities of running global, omni-channel commerce operations, and empowers retailers to respond with speed and agility to new market opportunities and continually evolving consumer expectations. For more information, visit www.demandware.com, call +1-888-553-9216 or email info@demandware.com.

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Photos/Multimedia Gallery Available: http://www.businesswire.com/multimedia/home/20130306005073/en/

Media Contact:
Demandware, Inc.
Christine Major, 603-743-4534
Corporate Communications Manager
cmajor@demandware.com