Operator: Good day and welcome to the CNA Financial Corporation's First Quarter 2013 Earnings Conference Call. Today's conference is being recorded. At this time, I would like to turn the conference over to James Anderson, Senior Vice President of Investor Relations. Please go ahead, sir.
James Anderson - IR: Thank you, Jessica. Good morning, everyone and welcome to CNA's discussion of our 2013 first quarter financial results. By now hopefully all of you have seen our earnings release, financial supplement and presentation slides which we're providing for the first time, if not, you may access these documents on our website www.cna.com under the Investor Relations menu. Keeping with our expanding disclosures over the past few years, the slides are intended to provide further insight and transparency into our efforts to improve underwriting margins, enhance our financial strength and increase shareholder value.
With us on this morning's call are Tom Motamed, our Chairman and Chief Executive Officer and Craig Mense, our Chief Financial Officer. Following Tom's and Craig's remarks about our quarterly results, we will open it up for your questions.
Before turning it over to Tom, I would like to advise everyone that during the call there may be forward-looking statements made and references to non-GAAP financial measures. Any forward-looking statements involve risks and uncertainties that may cause actual results to differ materially from the statements made during the call. Information concerning those risks is contained in the earnings release in CNA's most recent 10-K on file with the SEC.
In addition, the forward-looking statements speak only as of today, Monday, April 29, 2013. CNA expressly disclaims any obligation to update or revise any forward-looking statements made during this call. Regarding non-GAAP measures, reconciliations to the most comparable GAAP measures have also been provided in our most recent 10-K, as well as in the financial supplement. This call is being recorded and webcast. During the next week, the call may be accessed on CNA's website.
With that, I'll turn the call over to CNA's Chairman and CEO, Tom Motamed.
Thomas F. Motamed - Chairman and CEO: Thank you, James. Good morning, everyone, and thank you for joining us today. CNA's first quarter net operating income of $231 million and net income of $250 million were strong financial results and consistent with last year's first quarter. We're especially pleased with the premium growth, accelerating rate increases and stable retentions reflected in this quarter's results. We still have work to do on the loss ratio, but we believe our strategies are coming together.
Investment results were good and our capital position continued to improve. CNA's book value per share excluding other comprehensive income increased 2% from year-end 2012. Our core Property & Casualty Operations produced net written premium growth of 10% in the first quarter, largely driven by rate increases across the portfolio. Hardy contributed 3 points of this growth. In addition, as shown on Slide 13, our target customer segments continue to represent an increasing share of total new business.
The first quarter combined ratio was 101.5, excluding the impact of catastrophes and prior year development, the ratio was 101, which was approximately 1 point better than both first quarter last year and full year 2012. Overall rates increased 8% in the first quarter extending a trade of rate increases that began in early 2011, our Specialty business continued to deliver solid underwriting results with a first quarter combined ratio of 95, more than 2 points better than last year's first quarter.
The loss ratio before catastrophes and development improved nearly a point from last year's first quarter to 67. We are pleased by Specialty's 5% growth, rate increases in Specialty rose to 7% with professional liability leading the way at 9%. Retention remains steady at 86%.
In Commercial, our first quarter combined ratio was 106.8 as compared with 106.2 in the first quarter of 2012. Commercial's combined ratio, excluding catastrophes and development was 103.7. This was 1.7 points better than last year's first quarter due to improvement in the non-cat accident year loss ratio. Commercial's underwriting margin improved approximately half a point over full year 2012 in spite of some sizable non-catastrophe weather-related losses during the quarter.
Commercial's net written premiums grew 9%. Rates also increased 9%, while retention improved one point from the prior year quarter to 78. We had double-digit rate increases in small business and middle market, which represent approximately 64% of the total Commercial book.
Hardy reported a net operating loss of $8 million in the first quarter on net written premiums of $55 million and a combined ratio of 105.5. Excluding catastrophes and development the ratio was 104.1 as compared with 105.8 in last year's fourth quarter. Hardy's first quarter loss ratios ex-cats and development was 47.3, 4.1 points better than last year's fourth quarter.
With that, I will turn it over Craig.
D. Craig Mense - EVP and CFO: Thanks Tom. Good morning everyone. First quarter net operating income was $231 million and operating return on equity of 8%. Operating income available to common shareholders was $0.86 per share. Our overall financial results were solid, driven by strong investment income and improved margins across all our businesses, including our Life & Group run-off business. We are encouraged by the first quarter rate increases and margin improvement, as well as continued net written premium growth in our core P&C business. We continue to emphasize growth in targeted segments, where we have specialized expertise in underwriting claim and risk control. Our core P&C operations produce first quarter net operating income of $257 million on a par with some of our best recent quarters.
Rate increases, steady retention and disciplined expense management were the key drivers of margin improvement in our Specialty and Commercial segments. The presentation slide, we posted on our website for the first time, provides some additional perspective on our rate and retention trends.
In Specialty, we are driving rate increases across the portfolio. As you can see on Slide 8 of that additional information not only are the increases improving over time, but our most aggressive rate actions are in lines where loss trends have pressured our margins such as private company management liability and lawyers professional liability.
As for Commercial, Slide 10 shows rate and retention trends that reflect our disciplined risk selection. As Tom mentioned, small business and middle market reached double-digit rate increases in the current quarter. Our underwriting expense ratio improvement from year-end reflects the growth in earned premium coupled with a lower level of spend after adjusting for the addition of Hardy. Sustaining this improvement will be a major focus for us this year. Beyond a very active approach to managing the portfolio, the first quarter results of our core P&C businesses continue to reflect our sustained disciplined reserving practices. We had a modest amount of favorable prior year loss development on a par with last year's first quarter.
In our non-core Life & Group segment improved results were attributable to favorable experience in our long term care business, driven by improved morbidity and persistency. We did benefit from favorable mortality results this quarter across all the Life & Group businesses. While the results were welcome, we do not think they reflect a longer-term trend at this time. We continue to actively manage our run-up business for improved operational effectiveness. In addition, we continue to evaluate the pricing on our long-term care business and seek rate increases where appropriate.
Our Corporate segment, which primarily includes corporate expenses, reported a $26 million first-quarter net operating loss, consistent with the prior year's first quarter. We believe our first quarter results reflect our progress as well as our potential to further improve our earnings power. Meanwhile, we continue to build on our balance sheet's financial strength and stability. All our capital adequacy metrics remain at or above our target levels and our liquidity profile remains very strong.
Book value per common share at the end of the first quarter was $46, a modest increase from year-end 2012, driven by earnings but, partially offset by a small decrease in our investment portfolio's net unrealized gain. Our pretax, unrealized gain position at quarter end was approximately $4.3 billion. Our common shareholder's equity excluding other comprehensive income was $11.7 billion or $43.30 per common share at quarter end, a 2% increase over year-end 2012.
Our statutory surplus at quarter end was essentially unchanged from year-end 2012 at approximately $10 billion. This is after a $100 million dividend paid to the holding company during the quarter. We continue to maintain significant dividend capacity at the insurance operating company level. Cash and short term investments at the holding company level were approximately $460 million at quarter-end. We continue to target cash at the holding company equal to about one year of our annual net corporate allegations.
Operating cash flow excluding trading activity during the quarter was approximately $240 million, including approximately $125 million in Sandy paid losses. Cash principal repayments through pay downs, bond calls and maturity were approximately $870 million in the first quarter.
Net investment income was $633 million pretax in the first quarter as compared to $648 million in the prior year. Our LP investments performed very well in the first quarter 2013, delivering pretax income of $131 million which was consistent with last year's first quarter. The first quarter rate of return in 2013 was 5.4%.
In Slide 17, you can see historical data on the performance of our LP investments, which on a 10-year annualized basis have outperformed the S&P 500, by approximately 160 basis points with less volatility.
Debt investment income from mixed maturity securities was $499 million pretax, a $17 million decrease from the prior year period. The effective investing at lower yields was partially offset by the year-over-year increase in invested assets. We made relatively minor changes to our investment portfolio sector allocation this quarter.
The investment grade corporate bond sector continues to represent a largest component of our invested assets. The average credit quality of our fixed maturity portfolio remained at A. The fixed income assets that support our long-duration life-like liabilities had an effective duration of 11.1 years at quarter-end, a slight decrease from 11.3 years at year-end 2012, and in line with portfolio targets. Effective duration of the fixed income assets that support our traditional P&C liabilities was 4.1 years at quarter-end, a slight increase from 3.9 years at year-end 2012. Our investment portfolio remains well diversified, liquid, high-quality and in line with our business objectives. One last point, we declared a quarterly dividend of $0.20 per share.
Now, we'll be happy to take your questions.
Operator: Amit Kumar, Macquarie.
Amit Kumar - Macquarie Research: Using Slide 13 as a backdrop, how would you quantify what percent of your P&C book is focus versus non-focus?
D. Craig Mense - EVP and CFO: You are saying that segments?
Amit Kumar - Macquarie Research: No, just as an overall percent. What would you say is your focus – just looking at the P&C portion, not looking for exact numbers, I'm just looking for a percentage.
D. Craig Mense - EVP and CFO: Right now, Amit, I would say in terms of what's written about two-thirds is in focus segments.
Amit Kumar - Macquarie Research: I guess related to that would be what would be the loss ratio bands if you will for the focus versus non-focus portion?
Thomas F. Motamed - Chairman and CEO: The loss ratio has been improving. It's roughly – I'd say let's say, this year, it's roughly equivalent has (been equivalent). Over past years there had been about a 5 to 10 point loss ratio disadvantage from the non-focus segments, but as we've shrunk the segments that the non-focus segments, as well as re-price those non-focus there's not a big loss ratio differential.
Amit Kumar - Macquarie Research: Eventually, does that keep on diminishing or as you take underwriting actions as you just said, that the loss ratio is equivalent, does the non-focus end up becoming focus over time?
Thomas F. Motamed - Chairman and CEO: No, we would drive more growth as we said and that's really been our strategy, it has been to specialize, remember, as we've said in the past, and write so that we sell outward through producers and two customers that fit our specialized appetite, so we would expect the percentage of focused business meaning where we think we have the expertise, the price and we can deliver a distinctive solution beyond just price in terms of risk control and claims to become a larger and larger portion of our business and that's what we would expect to drive the growth and to drive improved profitability in the business.
Amit Kumar - Macquarie Research: The second question is, you've talked about in the press release, non-rate underwriting actions for 2013 and 2014. I know we spent a lot of time talking about this in the past, what other specific actions do you foresee for 2013 and 2014?
Thomas F. Motamed - Chairman and CEO: Well I think what we talk is managing the mix so we are looking at problematic lines in Commercial like auto and workers comp and addressing those we address them by line, we address them by geography. We have told you on prior calls that we've had a bit of temperature and lawyers professional liabilities. So, we're kind of reevaluating how we're approaching that not only from our pricing standpoint, but risk selection. So, I think going back to Craig's earlier comments, we're focused on customer segments which we believe over time will be profitable for CNA and within those segments managing the mix from a line of business perspective, we believe will improve our returns over time.
Amit Kumar - Macquarie Research: And the final question and I will re-queue. This is a broader question on excess and surplus lines marketplace there has been a lot of chatter about a team moving from the leading surplus lines writer to another company. If you look at sort of the broader excess and surplus lines and I think you're the seventh or eighth largest writer, how do you expect this to play out and how could this possibly impact your business going forward?
Thomas F. Motamed - Chairman and CEO: Yeah, I think first of all we have some funny business in the E&S business that you quoted us being eighth we have some cell phone warranty business and some other things and also we have malpractice would be in there. But from our standpoint what you are talking about that type of business is pretty small for us, what we call CNA select it's pretty small, been a weak performer over time we're re-underwriting the book. We've gotten out of habitational property, we've told you that in the past. We've gotten out of transportation. So, it's very, very small to us. So, we don't think this has any impact. Now, I would tell you this, we are getting rate increases in the low-teens in our surplus lines business, what I call the casualty business that you're reading about. So, I think for us we're trying to improve that. We like our medical malpractice business, that's a good business so, but that's not what they're talking about that you're describing. So, I think that's probably the story.
Amit Kumar - Macquarie Research: Then what is the large account business as a percent of your surplus lines?
Thomas F. Motamed - Chairman and CEO: I don't know surplus lines. Of the other – if you look at the other number on the slide, its 17% of the other premium, it is about $50 million I think.
Operator: Jay Cohen, Bank of America Merrill Lynch.
Jay Cohen - Bank of America Merrill Lynch: A couple questions. I guess starting with Hardy. We don't have a great history with the numbers obviously. I guess in a quarter, where there is no major catastrophes, I found it a little disappointing to see that number, the combined ratio comfortably over a 100, what's going on there, what would be your expectations for business like that over the course of a year?
Thomas F. Motamed - Chairman and CEO: I think remember, Jay, we said, we are still relatively early in and mostly integration effort and expenses will be reflected in 2013. So, you do have some integration expense and still P-GAAP amortization expense running through there and recall that given the year of account underwriting and we're taking 100% of the 2000 year of account, you really just start to earn that premium and that increase, kind of slowly over the course of the year. So, what we've said in the past is don't expect the material either positive or negative for the majority of this year, but we'd expect that to improve pretty considerably late in '13 and we'd expect Hardy to make a meaningful contribution to both growth and earnings starting in '14. I think what we had also said to you is that, the loss ratio that you're seeing there is a reasonable expectation and that we thought the expense ratio would come down about 10 points over the course of the time as we finish the integration, if that helps you.
Jay Cohen - Bank of America Merrill Lynch: Numbers question. The investment income from P&C operations, do you have a break out between limited partnerships and fixed income, you used to break that out separately. I don't see that in the supplement. Do you happen to have that data?
Thomas F. Motamed - Chairman and CEO: Well, I would tell you that all of the limited partnership income is attributed to the P&C, and I think you ought to be able to see – I would think you'd be able to see in the P&Ls that are in the supplement in the press release and we can go back and find for you Jay, exactly what the pretax investment income. As I recall, the pretax investment income in Life & Group is a little over $200 million, like $204 million. So, if we had 490 something almost 500, the remainder would be in P&C and Corporate.
Jay Cohen - Bank of America Merrill Lynch: Now you breakout the investment income for P&C and Corporate, we just modeled just the P&C and I was wondering the breakdown between that number, which you do give that number between limited partnerships and other, but I can work offline on that one, that's not a big deal. And I think you had mentioned in one of the segments in the call you has said that non-cat weather was a little elevated, I just -- I didn't catch where you were talking about?
Thomas F. Motamed - Chairman and CEO: There were a couple of storms in the Southeast that didn't qualify for the ISO definition of cat, but they were weather-related. They added about just over a point to the loss ratio.
D. Craig Mense - EVP and CFO: That will be the Commercial lines.
Jay Cohen - Bank of America Merrill Lynch: The overall loss ratio...
Thomas F. Motamed - Chairman and CEO: Commercial lines.
Jay Cohen - Bank of America Merrill Lynch: Commercial lines loss ratio got it. And then lastly overall claims trends, can you talk about what you are seeing and if there are any changes in what you're seeing?
Thomas F. Motamed - Chairman and CEO: No, I'd say that general claim trends have been pretty steady, elevated a little bit in auto which I think we mentioned before. But if you're looking for your claim trend percentages, we think in Specialty line something around 3% or 3.5% the general inflation trend and in Commercial lines somewhere between 3.5% to maybe 4% as a general claim inflation trend. But relative to frequency no particular upticks or changes in frequency from what we've seen past.
Thomas F. Motamed - Chairman and CEO: I think that the point to, Jay, when you look at loss trends, in Commercial earned rate is clearly exceedingly loss trends. The same thing is happening in Specialty and if that's kind of what we would call improvement on the margin, really didn't start until the second half of 2012, but is now picking up. So, pretty good differential between earned rate and loss trend. So, we're pleased with that, but that's going to take a little time to kick in.
Operator: Ron Bobman, Capital Returns.
Ron Bobman - Capital Returns: I want to follow-up on Jay's question about Hardy. I'm looking at the Slide -- Page 11, the $3 million of the pretax development items the impact, is that $3 million favorable?
D. Craig Mense - EVP and CFO: No, that was unfavorable.
Ron Bobman - Capital Returns: Then my – just so I understand your comments Craig, 10 points of improvement, I think you were sort of saying on the expense ratio from here or from some earlier point in time, as far as the expense ratio. So I mean I think have 10 points lower than 57?
D. Craig Mense - EVP and CFO: From here.
Ron Bobman - Capital Returns: So, obviously, I take 10 points off of 104, it's a 94, we had no cats, thankfully, but we had some adverse development. But did you really – is the target really for Hardy over the cycle, over the course of the year to be at 94, when my base has got no cats in it, it just seems surprisingly high for what I believe is a severity rater.
D. Craig Mense - EVP and CFO: No, and we would consider that to be with cat loaded in Ron, in terms of what we'd expect.
Ron Bobman - Capital Returns: So you expect – okay, with some cat load at 94 but that – okay, I'm surprised the target isn't lower.
D. Craig Mense - EVP and CFO: Well, I think that maybe you're thinking of – Hardy is not a heavy – they are a Lloyd's participant but they are not a heavy cat writer. They wrote a small amount of property treaty and they are heavy first party writers, so they do have cat related exposures to the property business, but we're not talking about a property cat reinsurer here. That's a very small component of their book of business.
Ron Bobman - Capital Returns: My understanding was it was definitely a specialty writer, but it was sort of severity minded, whether it was writing marine and other lines. Thanks for the additional description.
Operator: (Kevin Shields, Pine River Capital.)
Kevin Shields - Pine River Capital: I had a couple of questions. Could you give us anything that was unusual in the paid losses this quarter and give us the paid losses for cat this quarter and last?
Thomas F. Motamed - Chairman and CEO: First of all, Superstorm or Hurricane Sandy, that's why you're seeing the paid to incurred being higher in commercial. It's clearly related we're paying those points now. So, that would be the answer.
Kevin Shields - Pine River Capital: You have a re-estimated Sandy loss estimate and the percentage that's been paid at this point?
Thomas F. Motamed - Chairman and CEO: We do not have. We have not re-estimated or we haven't changed our estimate I should say of Sandy. And what I said in my remarks as we paid about $125 million of claims over the course of this quarter.
Operator: Amit Kumar, Macquarie Research.
Amit Kumar - Macquarie Research: Few follow-ups. Just going back I guess Slide 8 and Slide 10, regarding the new business production. Can you talk about, which segments is that going into for -- I guess which sub-segment is it going into for those two segments, is that in some specific segment, just remind us or refresh us, where that is coming from?
Thomas F. Motamed - Chairman and CEO: Amit, just so we understand the question. Are you looking for…
Amit Kumar - Macquarie Research: The distribution of new business amongst the sub-segments?
D. Craig Mense - EVP and CFO: Between HealthPro, management liability and international surety?
Amit Kumar - Macquarie Research: Yes.
D. Craig Mense - EVP and CFO: Well, we have not provided that disclosure, I don't think I have this right here with us to give you. But we did share with you on the later slide what percentage we're going in -- what percentage of that we're going into identified customers segments, which would include small business. So, I don't have a breakdown of new business by each of those sub-segments here today.
Amit Kumar - Macquarie Research: Maybe I can follow-up offline on that. The second question is the prior discussion on, I guess professional liability and maybe I missed this, was there any adverse development in this quarter, which was more than offset by prior period reserve releases?
D. Craig Mense - EVP and CFO: Quarter in professional liability…?
Amit Kumar - Macquarie Research: Yeah, or any other segments specifically, which was more than maybe adverse development in the recent years more than often by prior period reserve releases?
D. Craig Mense - EVP and CFO: I'd tell you that in general both the 11 and 12 years, we looked at them relatively unchanged. We did have a small amount of prior development, most of that in commercial was general liability lines, but those are '02 and prior years, and then professional liability, I should say in Specialty, the favorable development was really driven by Med-Mal and that's more prior years, current years, that's been a little worse than prior, but this kind of things bump around, I don't think anything that's significant – wouldn't point anything significant trend wise. Some of the Specialty businesses we write, the property casualty covers alongside in a couple of those segments, particularly Aging Services in some of the HealthPro segments and we had some positive development our of Health, really out of the property related businesses in HealthPro. So, those were where the favorable development was, but I don't know if that's exactly your question there. There's always going to be a little moving here and there, but nothing significant.
Amit Kumar - Macquarie Research: So, that's what I was looking for, if anything had changed, just based on I guess commentary coming out one other company, the last question I had was on the run-off segment, you said in your opening remarks you're evaluating pricing and I guess, seeking rate increases where appropriate. Can you just expand on that and maybe give a specific example?
D. Craig Mense - EVP and CFO: Well, we have been, as you know, most of that older generation business you've heard it from other writers has been underpriced and as those products have come off rate guarantees, we have looked at those products performance and we've filed for rate increases where they've been appropriate, and where we've so far I'd say, we've been generally successful with regulators at getting those or at least getting a portion of those, the only real – maybe the most meaningful contribution you could look at is you can look at the net written premium in that non-core health segment which is about 151 million both this quarter and last. So really, that's about $6 million of rate increase in this year's quarter, which is the reason it's flat despite the fact that we've had lapses in debt that come from past. So we're continuing to push additional rate increases through the book and we think that should make a more meaningful contribution going forward but it's a little early to count that.
Operator: Vinay Misquith, Evercore.
Vinay Misquith - Evercore: Question on the ROE, this quarter we saw an 8% ROE for the Company. What do you think would be a reasonable ROE for the Company given the low interest rate environment, given the competitive landscape right now?
Thomas F. Motamed - Chairman and CEO: Is that a target or where are we today?
Vinay Misquith - Evercore: What would be your target and when do you think you can get there?
Thomas F. Motamed - Chairman and CEO: Well, I think what we've said in the past was that we thought the run rate in the last quarter I said the run rate was about 6. I would tell you that we're trending more closer to 7 at the moment and we believe we could even in this low interest rate environment and with the drag get close to 10. I don't think we've given exactly a time period for that, but over the next several years.
Operator: And it appears that there are no more questions at this time. I'd like to turn the conference back over to today's speakers for any closing or additional remarks.
James Anderson - IR: Thank you.
Operator: This does conclude today's conference. Thank you for your participation.