Operator: Good day and welcome to the CNA Financial Corporation's Fourth Quarter and Year End 2012 Earnings Conference Call. Today's conference is being recorded. At this time, I would like to turn the conference over to Mr. James Anderson, Senior Vice President and Head of Investor Relations. Please go ahead, sir.
James Anderson - SVP and Head of IR: Thank you, Shannon. Good morning, everyone and welcome to CNA's discussion of our 2012 fourth quarter financial results. With us on this morning's call are Tom Motamed, our Chairman and Chief Executive Officer; and Craig Mense, our Chief Financial Officer. Following Tom's and Craig's remarks about the quarter and annual results, we will open it up for your questions.
Before turning it over to Tom, I would like to advise everyone that during this call there may be forward-looking statements made and references to non-GAAP financial measures. Any forward-looking statements involve risks and uncertainties that may cause actual results to differ materially from the statements made during the call today. Information concerning those risks is contained in the earnings release and in CNA's most recent 10-K and 10-Q on file with the SEC.
In addition, the forward-looking statements speak only as of today, Monday, February 11, 2013. CNA expressly disclaims any obligation to update or revise any forward-looking statements made during this call. Regarding non-GAAP measures, reconciliations to the most comparable GAAP measures have also been provided in our most recent 10-K and 10-Q, as well as in the financial supplement released today. This call is being recorded and webcast. During the next week, the call may be accessed on CNA's website.
With that, I will turn the call over to CNA's Chairman and CEO, Tom Motamed.
Thomas F. Motamed - Chairman and CEO: Thank you, James. Good morning, everyone, and thank you for joining us today. Today CNA reported a fourth quarter net operating loss of $11 million and a net loss of $9 million, as compared with net operating income of $192 million and net income of $193 million in the fourth quarter of 2011. Storm Sandy had a $190 million after-tax impact on CNAs fourth quarter results, including reinstatement premiums. This compares to $11 million impact from catastrophes in the prior year period. The Sandy loss, while a significant event for us was not oversized given our market share in that region.
For the year, net operating income was $587 million and net income was $628 million as compared with a net operating income of $610 million and net income of $612 million in 2011. The 2012 full-year impact of catastrophes including reinstatement premiums was $217 million after-tax as compared with $144 million in 2011. We have been hearing for years that the Northeast was due for a major event and now we've had one. Loss estimates of as much as $25 billion put storm Sandy among the top five U.S. catastrophes on record. Numbers alone do not do justice to the devastation across the region nor do the courage of first responders and the resilience of those who are putting their lives back together as we speak. I am extremely proud of the CNA claim team, their tireless efforts on behalf of our policies and producers exemplifies CNA at its best.
On a positive note, our core property casualty operations produced net written premium growth of 7% in the fourth quarter and 3% for the year. We continue to achieve rate increases across our property and casualty portfolio, 6% in the fourth quarter and 6% for the year. This was our second consecutive year of rate improvement. Not only did the pace of improvement pickup in 2012, we sustained our rate momentum through the fourth quarter.
We expect our sustained progress on rates to continue to drive improvement in our non-cat accident year loss ratio. Unfortunately in the fourth quarter, rate driven improvement was offset by several large losses. For the full year ratio improved 1.1 points to 67.7%. With respect to the combined ratio, the fourth quarter and full year ratios were 116.1% and 105% respectively. Excluding the impact of catastrophes and prior year development, our fourth quarter combined ratio increased 1point 103.2%. This increase was largely due to, higher acquisition costs and some seasonality in our technology spend.
Our specialty business delivered another solid underwriting result with a reported fourth quarter combined ratio of 93.9%. Specialty's net written premiums grew 3% in the fourth quarter and 2% for the year. As we have said before we continue to increase pricing and tighten underwriting standards to address the unfavorable loss trends we've mentioned in earlier calls. In that regard we are encouraged by the favorable rate trajectory in specialty, reaching 6% in the fourth quarter with retention holding steady in the mid-80s. Specialty's new to loss business ratio was approximately 1-1 consistent with recent quarters.
Specialty's fourth quarter non-cat accident year loss ratio increased over the prior year period by 2.6 points to 68.4%. The increase reflects the continued unfavorable loss trend in professional and management liability. For the 2012 full-year, Specialty's non-cat accident year loss ratio was 67.7%, up modestly from the 67.2% we booked in 2011.
Commercial's fourth quarter reported combined ratio was 132.7%. It was heavily affected by Storm Sandy losses, which added over 28 points to the combined ratio. Commercial's fourth quarter non-cat accident year loss ratio improved over the prior year period by 1.2 points to 69.6%. For the 2012 full-year, the ratio was 68.6%, a 1.6 point improvement over 2011.
Commercial's net written premiums grew 3% in the fourth quarter and 1% in 2012. These growth rates include the effect of the sale in November of 2011 of the First Insurance Company of Hawaii. Excluding this effect, Commercial grew 5% in the quarter and the year. We have had three consecutive years of rate increases in Commercial, reaching 8% in the third and fourth quarters of this year with retention running at 78% in both quarters. The new-to-loss business ratio was 0.9 to 1 in the fourth quarters of 2012 and 2011.
Now I would like to spend a moment on Hardy, the Lloyd's operation we acquired in July. Hardy reported a net operating loss of $26 million in the fourth quarter on net written premiums of $61 million. The loss was almost entirely attributable to the after-tax impact of $25 million from Sandy, including reinstatement premiums. Catastrophes increased Hardy's combined ratio by 45.2 points in the fourth quarter and 21.4 points since the July acquisition. Excluding catastrophes and development Hardy's combined ratio was 105.8% in the fourth quarter and 100.1% since July.
Hardy's non-cat accident year loss ratio of 51.4% in the fourth quarter and 47% since the closing contributed modestly to the improvement in our Property & Casualty not-cat accident year loss ratio.
With that I will now turn it over to Craig.
D. Craig Mense - EVP and CFO: Thanks Tom. Good morning everyone. In the fourth quarter CNAs results were dominated by the after-tax loss of $190 million from Sandy. The losses produced by the storm, along with the reserve charges in our Life & Group segment results in CNA reporting a net operating loss of $7 million.
P&C operations produced fourth quarter net operating income of $60 million. Operating income excluding the effect of storm Sandy was $250 million consistent with prior quarters. In the fourth quarter, our core P&C businesses continue to benefit from favorable prior year development, $67 million pretax or 41.1 points on the combined ratio. This compares to $244 million or 16.1 points in the fourth quarter of 2011.
In our non-core Life & Group segment, we completed our annual fourth quarter review of GAAP reserve adequacy for the runoff Life & Group business lines. The resulting reserve adjustments while a negative were significantly less than last year. Our payout annuity business line, which consist of single premium group and structured settlement annuities, we recorded a $24 million after-tax charge related to unlocking actuarial reserve assumptions. The reserve charge and the assumption change were driven by the current low interest rate environment and our expectations about future investment yields. This charge compares to $115 million reserve charge in the prior year period.
In our long-term care business line we increased claim reserves by $20 million after-tax as compared to $33 million claim reserve increase in the prior year period. The claim reserve increase was driven by an increase in duration and severity claim trends. We of course reviewed and updated all of our assumptions to reflect our current views on interest rates, morbidity and persistency. We continue to believe our reserves are modestly redundant although the amount of redundancy was meaningfully reduced. This margin contraction was reflected in additional shadow reserves associated with this segment. These details are further laid out on Page 19 of our financial supplement.
Excluding reserve adjustments in both years fourth quarter Life & Group results were essentially flat to the prior year period and generally consistent with prior quarters this year. Our Corporate segment which primarily includes corporate expenses reported a $15 million fourth quarter after-tax operating loss as compared to $4 million in net operating income in the prior year's fourth quarter. The prior period included a $22 million favorable tax benefit. Both periods benefited from a small amount of favorable reserve development associated with our write-off of CAN Re and other related reserves.
Our decision to increase our dividend this quarter reflects our confidence as we continue to improve our earnings power and build on our balance sheet's financial strength and stability. All out capital adequacy metrics remain at or above our target levels, and our liquidity profile remained very strong.
Book value per common share at year-end was $45.71 a share, a 3% decrease from the end of the third quarter, reflecting the lack of net income as well as increases in shadow reserve and minimum pension liability.
Year-over-year book value per common share increased 7%. Our investment portfolio of pretax net unrealized gain stood at approximately $4.5 billion at year-end 2012, a $100 million increase from the end of the third quarter. Our common shareholders equity excluding other comprehensive income was $11.5 billion or $42.62 per common share at year-end, a year-over-year increase of 4%. Our statutory surplus at year-end was $10 billion after the payment of a $150 million dividend to the holding company in the fourth quarter.
We continue to maintain significant dividend capacity at the insurance operating company level. Cash and short-term investments at the holding company level were approximately $450 million at year-end 2012.
We continue to target cash at the holding company equal to about one year of our annual net corporate obligations. Operating cash flow excluding trading activity during the fourth quarter was approximately $270 million as compared to approximately $900 million in the prior year period.
The fourth quarter of 2011 included cash inflows of $565 million from commutations. Cash principal repayments through pay downs, bond calls, and maturities were approximately $1 billion and $3.7 billion in the fourth quarter and full-year respectively.
Net investment income was $563 million pretax in the fourth quarter as compared to $523 million in the prior year period. The increase was primarily due to our limited partnership investments, which produced fourth quarter pretax income of $67 million in 2012, a return slightly under 3%.
For the year, pretax LP income was $251 million, a return of approximately 11%. Net investment income from fixed maturity securities was $494 million pretax, a $12 million decrease from the prior year period. The decrease reflects the effect of investing at lower yields. We made relatively minor changes to our investment portfolio of sector allocations this quarter, the investment grade corporate bond sector continues to represent the largest component of our invested assets.
The average credit quality of our fixed maturity portfolio remained at A. The fixed income assets that support our long-duration lifelike liabilities had an effective duration of 11.3 years at year-end, a slight decrease from 11.4 years at the end of this year's third quarter, and is in line with portfolio targets. The effective duration of the fixed income assets that support our traditional P&C liabilities was 3.9 years at year-end, a slight increase from 3.8 years at the end of the third quarter. Overall, our investment portfolio remains well diversified, liquid, high quality and aligned with our business objectives.
With that, I'll turn it back to Tom.
Thomas F. Motamed - Chairman and CEO: Thanks Greg. Before we open it up for questions I'd like to summarize 2012 accomplishments. Positive growth in Commercial and Specialty for two years in a row rate, increases in Commercial of 7% and in Specialty of 5%; 3.3 points of favorable development in our core Property Casualty business; a favorable impact from Hardy on growth in the non-cat accident year loss ratio. Improvement in our capital position reflected in a year-over-year increase in book value per share of 7% and lastly a 33% increase in our quarterly dividend to $0.20 per common share.
Now we would be happy to take your questions.
Operator: Jay Cohen, Bank of America Merrill Lynch.
Jay Cohen - Bank of America Merrill Lynch: I just had one quick question. In the Commercial business in the press release you highlight a kind of one-off large loss and I am wondering, if you can give us a sense of how big that was?
Thomas F. Motamed - Chairman and CEO: While there were several large losses, Jay. We typically always account for a couple in that particular quarter but we probably had twice as many as before, total of five large ones. We consider a large loss $5 million or more. So the three in excess of what we normally look at, were probably about $16 million.
Jay Cohen - Bank of America Merrill Lynch: That's just in the Commercial segment?
Thomas F. Motamed - Chairman and CEO: Correct.
Jay Cohen - Bank of America Merrill Lynch: Or that's overall?
Thomas F. Motamed - Chairman and CEO: In Commercial. That will be in specialty we had a large dental malpractice loss as well.
Jay Cohen - Bank of America Merrill Lynch: So I guess the underlying question of course is when I look at this underlying loss ratio you take in Specialty, it looks like it ticked up in the fourth quarter relative to the first three quarters. Can we assume a lot of that has to do with some of this large loss activity? There was nothing underlying in that that we should be addressing, is there?
Thomas F. Motamed - Chairman and CEO: No. Think about the large loss impact.
D. Craig Mense - EVP and CFO: I think Jay, this is Craig. If I'd just add on, take a look at the full year in Specialty loss ratio which was 67.7% and you can see that's roughly equivalent to what it was at the end of last year's full year.
Jay Cohen - Bank of America Merrill Lynch: I guess maybe related to that, would you suggest that in that business and I would also think in the Commercial business that the kind of earned price increases you should see in 2013, is it fair to say they are above what you would expect for a normal claims inflation?
Thomas F. Motamed - Chairman and CEO: We are certainly seeing that now in Commercial. It's favorable when you look at written rate, earned rate, loss trend, yes, we have a positive margin in Commercial. We don't have that yet in Specialty. It's slightly negative. But as you know, we have been raising Specialty rates. The market is a little slower in that regard versus Commercial but we expect Specialty rates to continue their upward swing.
Jay Cohen - Bank of America Merrill Lynch: So at 6% rate increase that you don't think materially exceeds your claims inflation?
D. Craig Mense - EVP and CFO: No. I think what Tom was referring to Jay, is just the earned. At the moment, the earned rate increase is more in the 3%, slightly over 3% range in Specialty.
Jay Cohen - Bank of America Merrill Lynch: So I guess what I am thinking about……
Thomas F. Motamed - Chairman and CEO: Yeah. The 6% that we said in the conversation was written rate, right? So, of course earned rate lags.
Jay Cohen - Bank of America Merrill Lynch: Actually the question was more on '13, so I guess assuming these price increases continue even at these levels, in '13 your earnings increase. I would assume certainly by the second half of the year your earned rate would be exceeding your expected claims inflation.
Thomas F. Motamed - Chairman and CEO: Yes.
Operator: Amit Kumar, Macquarie Research.
Amit Kumar - Macquarie Research: Just a few quick questions. First of all, you mentioned the uptick in non-cat AY LR for Specialty, and you referenced some trends in professional and management liability. You had talked about these trends even in the third quarter. Is this the same trends we're talking about or was there something new this quarter?
Thomas F. Motamed - Chairman and CEO: If you look at the Specialty business, what we would call large lawyers, program lawyers, and employment practices are three hotspots for us and we continue to push on the pricing and there is a falloff in retention as we push for pricing, but we like that trade-off, so we'll continue to push on that, but the claims don't go away after one quarter. So we're on top of it, but we will continue to push rate and we are getting good rate in that business.
Amit Kumar - Macquarie Research: The second question relates to Hardy. We've talked about how CNA will be providing 100% capital support for 2013. We talked about expense ratio even last quarter. My question is does it normalize immediately for Q1 2013? Or is there a lag where the expense ratio will fall over the next few quarters?
Thomas F. Motamed - Chairman and CEO: The answer Amit is it will fall over the course of the year. So we are still – remember we said earlier that we expected large and both any positive/negative out of Hardy this year. We would expect a small positive in '13. We still have purchase accounting adjustments, unusual ones running through operating expenses, you will see that in the K when you get it, but it's about $5 million of unusual. Most of the money we will spend on the financial systems integration which will be spent this year. So that should start – that expense there should trend down and by more than 10 points over the course of 2013.
Amit Kumar - Macquarie Research: Similar to that how should we think about the retentions for 2013 for Hardy?
Thomas F. Motamed - Chairman and CEO: Well Hardy is – I'm not sure exactly how to answer. Remember Hardy is a little bit lumpier business because its specialization and one-offs coming as well as how the business really is conducted there. So I think it's a little less meaningful in terms of looking at retention honestly.
Amit Kumar - Macquarie Research: The other question I had, just the final question is a sort of big picture question and this goes back to the prior discussion. Just based on I guess the margins on rate you are getting, what do you think – and again I am not looking for specific guidance. What do you think is now an achievable ROE goal for 2013?
D. Craig Mense - EVP and CFO: I think you are going to – maybe the right way to answer, right now we are probably running at about somewhere around 6%. On a run rate basis, if you kind of look back at P&C ops improvements over the course of '12 that might be a reasonable thing to think about is you think of '13. So and it's also important when you think of '12 that you kind of look back and it's in the financial supplement by the way, the way we look at '11 today. So the way we look at '11 today in terms of non-cat accident year loss ratio probably a point higher. Recall that we increased our comp medical severity and auto frequency was up. So if you looked at that, you'd see that P&C probably got close to 2 points better in combined over the course of the year, maybe that's a reasonable way to look at it. We do have some headwinds naturally out of investment income because of lower yield rates which will slow, to a certain extent, slow the progress.
Operator: (Ryan Butkus), Citi.
Ryan Butkus - Citi: Could you talk a little about your upcoming debt maturities, I know its 2014, but just curious to see how you are thinking about that as we head into 2013?
D. Craig Mense - EVP and CFO: Right. We don’t have any debt maturities as you suggested Ryan, until fourth quarter of '14. It's like $550 million, and we'll take a look at that over the course of '13 likely, in terms of where interest rates are and we've looked at refinancing, but it's really – it has been uneconomic as we've looked at it, it would help the future income, but it's not really helping the overall book value of the place. Remember, we've got our $46 billion investment portfolio that also benefits from any rise of interest rate. So, we'll be paying attention to the direction of rates, over the course of '13, but no real anxiety here about when we might act.
Operator: There are no further questions in the queue at this time.
Thomas F. Motamed - Chairman and CEO: Okay. Thank you very much.
Operator: That does conclude today's conference. We do thank you for your participation.