http://www.morningstar.com/earnings/53226206-hr-block-inc-hrb-q4-2013.aspx

H&R Block Inc HRB
Q4 2013 Earnings Call Transcript

Transcript Call Date 06/12/2013

Operator: Good evening, my name is Keisha and I will be your conference operator today. At this time I would like to welcome everyone to the Fourth Quarter Earnings Conference Call. All lines have been placed on mute to prevent any background noise. After the speakers’ remarks, there will be a question-and-answer session.

Thank you. I’d now like to turn the call over to Mr. Colby Brown. Sir, you may begin.

Colby Brown - VP, IR: Thank you, Keisha. Good afternoon, everyone and thank you for joining us to discuss our fiscal 2013 results. As many of you know, I transitioned into the Investor Relations role last quarter and I have enjoyed getting to know many of you. I look forward to working with you over the coming months.

Joining me on the call are Bill Cobb, our President and CEO and Greg Macfarlane, our CFO. Other members of our senior management team will be available during the Q&A session.

In connection with this call, we have posted today's press release and slide presentation on the Investor Relations website at www.hrblock.com. Some of the figures that we'll discuss today are presented on a non-GAAP basis. We've reconciled the comparable GAAP and non-GAAP figures in the schedules attached to our press release and in the Appendix of today's slide presentation.

Before we begin our prepared remarks, I'd like to remind everyone that this call will include forward-looking statements as defined under the securities laws. Such statements are based on current information and management's expectations as of this date, and are not guarantees of future performance. Forward-looking statements involve certain risks, uncertainties and assumptions that are difficult to predict. As a result, our actual outcomes and results could differ materially.

You can learn more about these risks in our Form 10-K for fiscal 2012 and our other SEC filings. H&R Block undertakes no obligation to publicly update these risk factors or forward-looking statements.

With that, I'll now turn the call over to Bill.

William C. Cobb - President and CEO: Thanks, Colby, and good afternoon, everyone. Earlier today we announced our results for fiscal year 2013, which ended April 30. As many of you know, this was a challenging season for the industry as a whole, and while we’re continuing to analyze some of the details, there are three important takeaways from the season.

First, the challenges faced by the U.S. tax industry this year were unprecedented, resulting from late tax legislation, filing delays, and an overall decrease in returns filed with the IRS. I’m proud that as an organization, we showed a tremendous ability to adapt to this unique environment and to execute on our plans in the U.S.

Globally, I’m pleased that we again served more than 25 million clients worldwide. As the leader in the tax industry for over 58 years, H&R Block has become the largest tax preparer in the world and our unmatched presence and expertise gives us an advantage as we look to 2014 and beyond.

Second, although we executed well on many of our initiatives this tax season, we have room for improvement. Difficult decisions were made this tax season with a focus on growing the business profitably and we delivered better financial results in fiscal 2013 achieving our margin expansion goals. I'm also pleased that we grew and took share from Intuit for the third consecutive year in the digital online category, which is the largest and fastest-growing category for do-it-yourself filers.

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