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E*Trade Financial Corp ETFC
Q1 2013 Earnings Call Transcript

Transcript Call Date 04/18/2013

Operator: Good evening, and thank you for joining us for E TRADE Financial's First Quarter 2013 Earnings Conference Call. Joining the call today are Chief Executive Officer Paul Idzik,; and Chief Financial Officer, Matt Audette, as well as other members of E TRADE's management team. Today's call may include forward-looking statements which reflect management's current estimates or beliefs and are subject to risks and uncertainties that may cause actual results to differ materially.

During the call, the Company may also discuss non-GAAP financial measures. For a reconciliation of such non-GAAP measures to the comparable GAAP figures and for a discussion of additional risks and uncertainties that may affect the future results of E TRADE Financial, please refer to our earnings release furnished with Form 8-K and our 10-Ks, 10-Qs and other documents that Company has filed with the SEC. All of these documents are available at investor.etrade.com. This call will present information as of April 18, 2013. The Company disclaims any duty to update forward-looking statements made during the call. This call is being recorded and a replay will be available via phone and webcast later this evening at investor.etrade.com. No other recordings or copies of this call are authorized or maybe relied upon.

With that, I will now turn the call over to Paul Idzik you may begin sir.

Paul T. Idzik - EVP and CEO: Thank you. Good evening. It's a pleasure to be here speaking with you. I've come to learn a lot over the last three months and I'm pleased to share my thoughts on the quarter and the Company with you.

To begin, I want to make my mission here clear, which includes three things. First, to ruthlessly execute on the financial and capital plan laid out by management and the Board nearly one year ago; Second, to refine and intensify our focus within the brokerage franchise to drive a superior customer experience; Third, to maximize value for our owners.

As for how I am spending my time, I am focused on getting a deep understanding of what my colleagues do across the business and how it impacts our customers and our profitability and learning everything I can about the Company, and what I believe to be significant opportunities to improve customer engagement and satisfaction.

Now my first quarter here was a busy one, and I'd like to address the more provocative upfront, including the handful of management and Board departures, and the final sale of stock by our largest shareholder for the better part of five years.

On management departures, ensuring we have the right leadership team in place is a critical priority of mine, so I've been accordingly focused on review the composition, rolls and responsibilities of the executive committee since I arrived.

First, consistent with the Company's and my own philosophy to drive efficiency, I made the decision to eliminate the role of Chief Technology and Operations Officer. We are now in the midst of better aligning these functions to enhance the customer experience and get the most from each dollar spent.

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