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Home>Air Canada Partners with Amadeus to Support International Network and Improvements to Customer Experience

Air Canada Partners with Amadeus to Support International Network and Improvements to Customer Experience

Air Canada Partners with Amadeus to Support International Network and Improvements to Customer Experience

10/05/2017

Air Canada Partners with Amadeus to Support International Network and Improvements to Customer Experience

  • Travel professionals and travellers alike will benefit from the Canadian flagship carrier’s implementation of the Amadeus Altéa Suite in addition to a renewed distribution agreement
  • Air Canada will also implement a range of Amadeus solutions such as Anytime Merchandising, Group Management and Passenger Recovery

Forward-thinking airlines understand that the critical combination of next-generation airline IT systems, along with the best global distribution capabilities and air travel content, are necessary to serve their customers and operate their business successfully.

This press release features multimedia. View the full release here: http://www.businesswire.com/news/home/20171005005541/en/

Under a new agreement announced today between Amadeus and Air Canada, Canada’s largest airline is poised to harness the best of both in support of its business strategy to enhance customer experience, improve profitability and operational performance in support of its growing international network.

Air Canada has signed for the full Amadeus Altéa Suite passenger service system (PSS) including reservations, inventory, and departure control solutions. The Amadeus Altéa Suite, once fully implemented, will enable Air Canada to enhance customer experience by delivering more consistent and personalized customer service based on individual customer preferences and attributes, pursue additional revenue generating opportunities, and improve operational efficiency. To support Air Canada’s international network, the Altéa Suite will help Air Canada achieve closer integration with its codeshare partners and within the Star Alliance – more than two thirds of which are also Altéa carriers.

In addition to these solutions, the carrier will implement a range of other Amadeus IT solutions such as Anytime Merchandising, Customer Experience Management, Payments, Revenue Integrity, Group Management and Passenger Recovery. With the implementation of Amadeus Anytime Merchandising, Air Canada will be able to propose personalized offers according to individual preferences. The combination of the Altéa Suite and Amadeus Anytime Merchandising will, in particular, ensure that Air Canada is well equipped to address evolving industry initiatives such as IATA’s New Distribution Capability (NDC).

At the same time, the renewed multi-year distribution agreement, signed in parallel to the Altéa Suite agreement, supports Air Canada’s focus on delivering a consistent brand and customer experience across channels, a key aspect of its international growth. Amadeus users worldwide will be able to access Air Canada’s industry-leading customizable fare products and availability via the Amadeus global distribution system, as well as the carrier’s ancillary offerings.

Today, Amadeus travel agencies can seamlessly book Air Canada’s full range of branded fares and select ancillary services, such as Preferred and Advance seat options. Future end-to-end connectivity will also enable integration of the airline’s Corporate Rewards, Flight Pass and dynamic pricing offers.

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