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Home>Successful Retailers Don’t Close Doors; They Open Windows to Fulfill Customer Expectations

Successful Retailers Don’t Close Doors; They Open Windows to Fulfill Customer Expectations

Successful Retailers Don’t Close Doors; They Open Windows to Fulfill Customer Expectations

09/28/2017

Successful Retailers Don’t Close Doors; They Open Windows to Fulfill Customer Expectations

Second annual JDA Voice of the Store Manager survey reveals that the window to store success lies in becoming problem solvers for busy consumers, going beyond just selling products

The secret to retailer success lies in evolving the store into a place to solve customer problems, relying on the speed and convenience of fulfillment to compete in today’s unified commerce environment. On the store execution level, store managers are trying to master the combination of order fulfillment, inventory visibility and staffing needs to keep up with customer demands, according to JDA Software Group, Inc.’s second annual Voice of the Store Manager Survey (tweet this).

Overcoming Frustrations and Challenges

As the lines between online and in-store continue to blur, order fulfillment (29 percent) and limited staffing (29 percent) are evenly split as the biggest challenge for retailers at the store level (tweet this), followed by inventory visibility (24 percent) and scheduling/workforce management (18 percent).

When it comes to challenges with store inventory, survey respondents find that inaccurate data (31 percent) and limited stock and slow replenishment (31 percent) are the biggest challenges for operations (tweet this). However, the majority of store managers (64 percent) are using technology in some capacity to check store inventory availability, whether it be real-time inventory visibility via mobile or wearable devices (33 percent) or a central computer system (31 percent).

“Based on the results of our Voice of the Store Manager survey, it’s clear that retailers are making progress to better handle operations in today’s retail environment, but inventory and staffing needs are often a bottleneck,” said Jim Prewitt, vice president, retail industry strategy, JDA. “It’s not a question of whether stores will evolve, but rather a question of ‘to what?’ Successful retailers are looking at how quickly their supply chain and store operations need to react and adapt (tweet this).”

Fulfillment Options on the Rise

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