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Home>New VP Oversees Aqua Customer Experience

New VP Oversees Aqua Customer Experience

New VP Oversees Aqua Customer Experience

09/18/2017

New VP Oversees Aqua Customer Experience

Parisi brings customer service, integrations leadership to key position

Aqua America is kicking off October’s National Customer Service Week a little early this year with the appointment of Georgetta Parisi as its new vice president of customer operations, according to Susan Haindl, senior vice president and chief administrative officer.

This Smart News Release features multimedia. View the full release here: http://www.businesswire.com/news/home/20170918005160/en/

Georgetta Parisi is Aqua America's vice president of customer operations. (Photo: Business Wire)

Georgetta Parisi is Aqua America's vice president of customer operations. (Photo: Business Wire)

Parisi, who reports to Haindl, is responsible for heading up the company’s multiple customer operations functions including the call center; state coordination, quality and process improvement; billing, cash applications and collections; and rates and analytics organizations.

“Georgetta will be a tremendous leader for Aqua’s customer operations,” said Haindl. “She has a unique combination of experience with customer operations, integrations and human resources that will elevate our customer service efforts, and will further support our outstanding Aqua customer operations team.”

Prior to joining Aqua, Parisi served in several customer service roles at Iron Mountain, most recently as vice president of customer integration. In that position, she provided strategic leadership and oversight of communications, onboarding and integration of large acquisitions, most recently leading the integration of Recall with Iron Mountain. She has also held senior human resources and operations roles at CertainTeed Corporation and The BISYS group, where she sat on global integration and acquisition integration teams.

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